Mullauna - Home Support Officer

Uniting; Blacktown; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary packaging (up to $18,550 NFP)

U rewards program

Fitness Passport

Inclusive, collaborative environment

Opportunities to grow your career

Purchase of additional leave

Job summary

Uniting is seeking a friendly Home Support Admin officer in Blacktown to deliver welcoming front-of-house service and provide essential admin support for residents and families. You will work with the management team to keep operations running smoothly, supporting bookings, inquiries and records with care and discretion.

The role is full-time, fixed term until 30 November 2026, based in Blacktown. A National Police Check and reference checks are required; previous aged care admin experience is

Qualifications

• Experience delivering front-of-house customer service in a care setting or similar environment.
• Strong organisational and time-management skills with attention to detail.
• Proficient with electronic documentation, emails and mobile communications.
• Experience using client/data management systems and confidence in Microsoft Office tools.

Responsibilities

• Deliver excellent front-of-house customer service to residents, families, visitors and staff.
• Provide admin support across inquiries, bookings, purchasing, records and communications.
• Build positive relationships with residents, families and community stakeholders.
• Communicate clearly with clients from diverse backgrounds.
• Capture enquiries, prepare rosters and manage client bookings and documentation.
• Foster community connections and promote Uniting services.
• Maintain privacy and confidentiality of client information; support accreditation standards.

Skills

Front-of-house comms

Organisational skills

Problem solving

Education

Certificate 3 in Business Admin / Customer Service or equivalent

Tools

Microsoft Office

Copilot

Canva

Job description

Be the welcoming face of aged care in Blacktown and bring your admin skills to a role that matters

Fulltime/Fixed term till 30 November 2026

Blacktown Location

Are you a warm and engaging person who celebrates diversity and enjoys connecting with people from all walks of life? Uniting Mullauna are looking for a vibrant and engaging Home Support officer for a Fixed Term Admin role at their facility in Blacktown.

We’re looking for someone who brings personality, compassion and an open mind to our Aged Care Admin & Home Support role in Blacktown. We value individuality, inclusion and the unique experiences every person brings, and we’re looking for someone who shares that approach while helping make a genuine difference in the lives of our clients.

About the opportunity

This role is central to the delivery of our person-centered approach and is the face of Uniting that goes beyond basic assistance with inquiries and office tasks. You will work collaboratively with the management team to support clients and their families to achieve their goals.

Key responsibilities may include:

• Deliver exceptional front-of-house customer service to residents, families, visitors, contractors, and prospective residents with varied needs and backgrounds.
• Support the smooth day-to-day operation of the home and provide administrative support across a wide range of functions, including enquiries, documentation, bookings, communications, purchasing, and records management.
• Build positive relationships with residents, staff, families, and community stakeholders while promoting a welcoming and inclusive environment prompting the services of Uniting.
• Communicating well with clients with varied needs and backgrounds.
• Performing various administrative tasks such as capturing enquiries, preparation of rosters, purchasing, and client bookings.
• Engaging and building community connections, prompting the services of Uniting
• Facilitating quality, timely and effective communication while maintaining the privacy and confidentiality of each client
• Promoting the rights and privacy of our clients, following relevant policy and legislation
• Working for the continuous improvement of our service to ensure it’s the best it can be, in line with Aged Care Accreditation Standards

Qualifications / Requirements

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience
• Previous experience in aged or community care
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict
• Tech-savvy with the capacity to document and communicate electronically, including via email and mobile phone
• Proficiency in Microsoft Office applications, with experience using Copilot, Canva, or similar publishing tools desirable.
• Great organization and time management skills
• Experience using client/data management systems

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.