Administration - Home Support Officer

Uniting; Inner West; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging benefits

Career development opportunities

Employee wellbeing programs

Parking

Job summary

Uniting NSW.ACT is seeking a dedicated front-of-house administrator to support residents and their families, manage enquiries, bookings, and records, and assist the management team in day-to-day operations.

You will contribute to a welcoming environment, ensure privacy and confidentiality, and participate in continuous service improvements aligned with accreditation standards. Applicants with health care or community services experience are encouraged to apply.

Qualifications

• Experience in aged or community care is preferred.
• Attention to detail with problem-solving and conflict resolution.
• Able to document and communicate electronically via email and mobile.
• Experience with client/data management systems is desirable.

Responsibilities

• Deliver front-of-house customer service to residents, families, visitors, contractors, and prospective residents.
• Provide administrative support across enquiries, bookings, communications, purchasing, and records management.
• Build positive relationships with residents, staff, families and stakeholders and promote a welcoming environment.
• Perform administrative tasks such as capturing enquiries, rostering, purchasing and client bookings.
• Support continuous improvement of services in line with accreditation standards.

Skills

Aged care experience

Microsoft Office

Communication

Time management

Document management

Canva / publishing tools

Education

Certificate 3 in Business Administration

Tools

Copilot

Canva

Microsoft Office

Job description

About The Opportunity

This role is central to the delivery of our person-centered approach and is the face of Uniting that goes beyond basic assistance with inquiries and office tasks. You will work collaboratively with the management team to support clients and their families to achieve their goals.

Key Responsibilities May Include

• Deliver exceptional front-of-house customer service to residents, families, visitors, contractors, and prospective residents with varied needs and backgrounds.
• Support the smooth day-to-day operation of the home and provide administrative support across a wide range of functions, including enquiries, documentation, bookings, communications, purchasing, and records management.
• Build positive relationships with residents, staff, families, and community stakeholders while promoting a welcoming and inclusive environment prompting the services of Uniting.
• Communicating well with clients with varied needs and backgrounds.
• Performing various administrative tasks such as capturing enquiries, preparation of rosters, purchasing, and client bookings.
• Engaging and building community connections, prompting the services of Uniting
• Facilitating quality, timely and effective communication while maintaining the privacy and confidentiality of each client
• Promoting the rights and privacy of our clients, following relevant policy and legislation
• Working for the continuous improvement of our service to ensure it’s the best it can be, in line with Aged Care Accreditation Standards

Qualifications / Requirements

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience

Skills & Experience

• Previous experience in aged or community care
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict
• Tech-savvy with the capacity to document and communicate electronically, including via email and mobile phone
• Proficiency in Microsoft Office applications, with experience using Copilot, Canva, or similar publishing tools desirable.
• Great organization and time management skills
• Experience using client/data management systems

What We Offer You

• Maximum allowable salary packaging to pay less tax (additional $18,550 tax-free plus regional benefits plus parking)
• A range of shifts to suit your lifestyle
• A commitment to offer opportunities to grow your career
• Discounts and cash backs programs with major retailers
• Wellbeing programs including confidential employee assistance program available to you and your family members

Who Is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

What To Expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.