MSP Account Manager - Drive Client Success & IT Solutions

Hd It Australia Pty; Sydney; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Onsite parking

Upskilling & industry-recognized certs

Recognition and rewards for high perf

Job summary

HD IT is a leading Managed Services Provider based in Sydney, offering innovative IT solutions and a collaborative team environment. We’re seeking an Account Manager to join our Sales Team and build strong client relationships while driving IT improvements and strategic roadmaps.

With 2+ years in a similar role, you will translate KPIs into business value, present effectively, and own client success. This on-site role includes opportunities for upskilling and rewards for high performance.

Qualifications

• 2+ years in a similar role (Account Manager, IT Sales, etc.).
• Strong knowledge of IT solutions and services.
• Strong communication and presentation skills.
• Ability to interpret KPIs and translate technical insights into business value.
• A proactive mindset and a passion for client success.
• Full working rights in Australia. Based in Sydney.

Responsibilities

• Build and maintain strong client relationships.
• Proactively drive technical improvements of the clients IT environment.
• Define technology roadmaps according to the client’s business objective.
• Lead regular business and technical review meetings, driving all outcomes to completion.
• Manage client expectations end to end.
• Identify new sales opportunities and meet targets.

Skills

IT sales

Client relationships

KPI interpretation

Communication

Presentation skills

Proactive mindset

Driver's license

Working rights in AU

Job description

HD IT is a leading Managed Services Provider based in Sydney, offering innovative IT solutions and a collaborative team environment. We’re seeking an Account Manager to join our Sales Team and build strong client relationships while driving IT improvements and strategic roadmaps.

With 2+ years in a similar role, you will translate KPIs into business value, present effectively, and own client success. This on-site role includes opportunities for upskilling and rewards for high performance.