MSO Support Specialist

PPG Industries; City of Brisbane; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Job summary

PPG is seeking an exceptional MSO Support Specialist to partner with MSO customers across NSW and ACT. You will act as a trusted technical advisor, trainer, and operational improvement expert, helping repair centres maximise productivity and quality.

A fully maintained company vehicle is provided for business and personal use. You will regularly travel to support customer operations, coach teams, and drive continuous improvement across multiple sites, leveraging your knowledge of paint

Qualifications

• Experience in high-volume collision repair or automotive refinishing environments.
• Ability to influence, coach and develop technical teams across multiple sites.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver hands-on technical support, coaching, and guidance across multiple repair facilities.
• Train and mentor paint and panel teams to improve skills and workshop performance.
• Conduct training sessions, assessments, and evaluations.
• Identify bottlenecks and implement practical improvements to drive throughput and profitability.
• Support adoption of PPG products, systems, and best-practice repair processes.
• Troubleshoot technical challenges and provide expert advice to improve quality.

Skills

Technical coaching

Paint & panel training

Troubleshooting

Multi-site coordination

Customer success

Driver's license

Tools

PPG products & systems

Color technologies

Lean manufacturing

Job description

Ready to Take Your Career Beyond the Workshop?

Are you an experienced vehicle repair professional looking to leverage your technical expertise in a more strategic and influential role?

PPG is seeking an exceptional MSO Support Specialist to partner with one of our key Multi Shop Organisation (MSO) customers across New South Wales and the ACT. In this highly visible role, you will act as a trusted technical advisor, trainer, and operational improvement specialist, helping repair centres maximise productivity, strengthen technical capability, and deliver outstanding repair outcomes.

This is a unique opportunity to move beyond day-to-day production work and join a global industry leader, where you'll use your knowledge to influence multiple sites, coach teams, solve complex challenges, and contribute directly to customer success.

A fully maintained company vehicle is provided for both business and personal use.

What You'll Be Responsible For

As the technical link between PPG and our customer network, you will:

• Deliver hands-on technical support, coaching, and guidance across multiple repair facilities.
• Train and mentor paint and panel teams to improve skills, application techniques, product knowledge, and workshop performance.
• Conduct individual and group training sessions, competency assessments, and pre-employment evaluations.
• Identify operational inefficiencies and production bottlenecks, implementing practical solutions that drive throughput and profitability.
• Support the successful adoption of PPG products, systems, and best-practice repair processes.
• Troubleshoot technical challenges and provide expert advice to improve repair quality and consistency.
• Assist with paint preparation, mixing, and application activities when operational support is required.
• Maintain workshop equipment including spray guns, UV and IR curing equipment, gun wash systems, and colour management tools.
• Build strong relationships with site leaders, technicians, and key stakeholders across the MSO network.
• Regularly travel throughout NSW and the ACT to support customer operations.

What Success Looks Like

In this role, you'll be recognised for:

• Developing high-performing repair teams through coaching and training.
• Driving measurable improvements in productivity and labour efficiency.
• Improving repair quality and process consistency across multiple sites.
• Building trusted relationships that position PPG as a genuine partner in customer success.
• Identifying opportunities for continuous improvement and operational excellence.

About You

We're looking for someone who combines strong technical capability with a passion for helping others succeed.

You will bring:

• Extensive experience within a high-volume collision repair, automotive refinishing, or vehicle repair environment.
• Strong knowledge of paint application, repair processes, workshop operations, and industry best practice.
• A proven ability to influence, coach, and develop technical teams.
• Excellent communication and relationship-building skills.
• Strong commercial awareness and an understanding of productivity, labour efficiency, and workshop performance metrics.
• Outstanding planning, organisation, and problem-solving abilities.
• A proactive approach with a strong customer focus.
• A current and valid driver's licence.
• Previous experience delivering technical training or workplace coaching.
• Knowledge of PPG products, systems, and colour technologies.
• Familiarity with Lean Manufacturing, Continuous Improvement, or Operational Excellence principles.
• Experience supporting multi-site repair operations.

About us:

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more, visit www.ppg.com and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, movefastanddon’tstop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, weidentifyproblems, takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontline,the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going tohttps://careers.ppg.com/us/en/candidate-resources.

PPGprovidesequal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, genderidentityor expression.

If you need an adjustment due to a disability, please email**********@ppg.com.

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organisational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and wellbeing of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan documents.Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process,so that we can do better today than yesterday.