Motorsport Member Services Officer

Motorsport Australia; Melbourne; On-site; AUD 52,000 - 67,000; Full time

Benefits offered by this job

Recognition program

Social activities and events

Monthly neck and shoulder massage

Grand Prix tickets

Employee Assistance Program

Job summary

Motorsport Australia is seeking a courteous Customer Service/Administration professional to be the friendly first point of contact for our members in Melbourne. You will handle enquiries by phone, web chat and email, process applications and issue documentation with timely accuracy.

Based in Canterbury, Melbourne, you’ll join a supportive team and collaborate with internal teams to resolve issues, track queries and improve the member experience.

Qualifications

• Experience in customer service or administration.
• Clear, confident written and verbal communication.
• A genuine customer focus and confidence handling complaints.
• Strong attention to detail and practical problem-solving skills.
• A positive, proactive and collaborative approach.
• Confidence using Microsoft Office and learning new systems.
• Experience in sport, a member-based organisation or working with volunteers is a bonus.

Responsibilities

• Respond to member enquiries across phone, web chat and email.
• Process applications accurately and consistently.
• Issue documentation within agreed turnaround times.
• Track and follow up outstanding queries.
• Record requests and keep member information up to date.
• Work with internal teams to resolve issues quickly.
• Escalate complex matters when needed.
• Spot opportunities to improve the member experience.

Skills

Customer service

Administration

Written communication

Verbal communication

Problem solving

Team collaboration

CRM tools

Microsoft Office

Attention to detail

Volunteer or sports experience

Tools

Microsoft Office

CRM tools

Database management

Job description

We are a passionate team focused on the development, regulation, promotion and administration of motorsport across Australia. As the National Sporting Organisation and custodian of four wheeled motorsport in this country, we are a dedicated, talented and collaborative team committed to doing what is best for the sport.

About the Role

Love helping people? Be the friendly first point of contact for our members, delivering outstanding customer service.

• Respond to member enquiries across phone, web chat and email
• Process applications accurately and consistently
• Issue documentation within agreed turnaround times
• Track and follow up outstanding queries
• Record requests and keep member information up to date
• Work with internal teams to resolve issues quickly
• Escalate complex matters when needed
• Spot opportunities to improve the member experience

About You

• Experience in customer service or administration
• Clear, confident written and verbal communication
• A genuine customer focus and confidence handling complaints
• Strong attention to detail and practical problem-solving skills
• A positive, proactive and collaborative approach
• Confidence using Microsoft Office and learning new systems
• Experience in sport, a member-based organisation or working with volunteers is a bonus

You’ll join a supportive team based in our Canterbury, Melbourne office.

What We Offer

Our culture means a lot to us. It is something we are proud of and always building on. We take pride not just in what we do, but in the positive, supportive environment we’ve created together.

• Recognition and reward for staff, including celebration of service and personal milestones
• Social activities including annual movie night, regular morning teas & celebratory lunches
• Monthly 15-minute neck and shoulder massage in the office
• Access to Grand Prix tickets

We also partner with Acacia Connection for our Employee Assistance Program, a free and confidential counselling service available to staff and their immediate family members.

• Previous experience in a similar administration or customer service role
• High level interpersonal and verbal and written communication skills
• Strong customer focus with the ability and desire to build positive relationships, and experience with complaints management
• Strong attention to detail, effective problem-solving skills and a positive, hard-working attitude
• Ability to influence and gain cooperation and support from others
• Skilled in the use of Microsoft Office programs
• Experience in and thorough understanding of database management / CRM tools
• Knowledge of motorsport
• Experience working with volunteers, member-based organisations or in sport

Motorsport Australia embraces diversity of gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Applicants from diverse backgrounds are welcome and encouraged to submit their applications. Motorsport Australia is committed to making motorsport welcoming, safe and inclusive for all. We prioritise the wellbeing of children participating in our sport, who have a right to take part in sport in a safe, positive and enjoyable environment.

We are equally committed to removing barriers and improving the employment prospects of people with visible or invisible disabilities. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [e-mail] . Anything you tell us will be kept completely confidential.