Motor Vehicle Claims Specialist – Client-Focused & Growth

Randstad Australia; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Randstad Australia partners with a rapidly growing insurance brokerage based in Norwest, Sydney. We are seeking a dedicated Claims Consultant specialising in motor vehicle claims to deliver an exceptional customer experience as the primary contact during critical times.

You will manage end-to-end motor vehicle claims from notification through settlement, interpret policy wording, gather evidence, and liaise with insurers, assessors, and repairers.

Qualifications

• Experience managing end-to-end motor vehicle claims within a brokerage or insurer.
• Minimum 1 year in customer service.
• Excellent verbal and written communication; bilingual English and Hindi advantageous.
• Proactive, self-motivated and adaptable to fast-paced environments.
• Full Australian Working Rights (Australian Citizen or Permanent Resident) required.

Responsibilities

• Process new claim notifications and manage an active motor vehicle claims portfolio from notification to final settlement.
• Act as the face and voice of the business; educate insureds on the claims process and set clear expectations.
• Interpret policy wording to assess coverage, liabilities, and applicable excess, warranties, or exclusions.
• Gather evidence (police reports, damage assessments) to verify claims and ensure accurate estimation.
• Liaise with insurers, assessors, repairers, and third parties to drive fair, timely outcomes for clients.

Skills

Customer service

Communication

Bilingual English/Hindi

Job description

Randstad Australia partners with a rapidly growing insurance brokerage based in Norwest, Sydney. We are seeking a dedicated Claims Consultant specialising in motor vehicle claims to deliver an exceptional customer experience as the primary contact during critical times.

You will manage end-to-end motor vehicle claims from notification through settlement, interpret policy wording, gather evidence, and liaise with insurers, assessors, and repairers.