Motor Vehicle Assessor | Panel Beating Expert

Royal Automobile Club of WA Inc.; Western Australia; Hybride; AUD 80 000 - 110 000; Plein temps

Résumé du poste

Royal Automobile Club of WA Inc. in Perth is seeking a Motor Assessor to join the Perth Metro area.

You will use your trade experience to assess damaged motor vehicles and caravans, while applying strong customer service skills to negotiate between RAC, members and repairers for fair outcomes. You will identify and inspect vehicles, compile reports on damage, advise on quantum and settlement decisions, and ensure compliance with the Motor Vehicle Insurance and Repair Industry Code of Conduct.

Qualifications

• Relevant trade qualifications in Panel Beating or Spray Painting.
• Hands on experience as a Panel Beater or Spray Painter.
• Strong customer service and communication skills.
• Demonstrated problem-solving skills.
• Flexibility and enthusiasm in a professional work environment.
• Must have a current and unrestricted drivers license.
• Quoting or estimating experience within the smash repair industry is desirable.
• Commitment to putting members at the centre of everything you do.

Responsabilités

• Assess damaged motor vehicles and caravans and determine damage costs
• Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality expectations
• Provide consistent and efficient repair management practices within measured service and cost targets
• Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
• Advise and review assessment reports to validate assessment of quantum position and settlement decisions
• Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct
• Provide exceptional customer service to RAC's members and stakeholders
• Overcome objections and handle disputes and complaints at first point of contact

Connaissances

Customer service

Communication skills

Problem-solving

Flexibility

Formation

Trade qualifications – Panel Beating or Spray Painting

Description du poste

Royal Automobile Club of WA Inc. in Perth is seeking a Motor Assessor to join the Perth Metro area.

You will use your trade experience to assess damaged motor vehicles and caravans, while applying strong customer service skills to negotiate between RAC, members and repairers for fair outcomes. You will identify and inspect vehicles, compile reports on damage, advise on quantum and settlement decisions, and ensure compliance with the Motor Vehicle Insurance and Repair Industry Code of Conduct.