Motor Claims Training Specialist

Auto & General; Adelaide; Sur place; AUD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Bonuses and rewards

Volunteer days

ME day

Parental leave

Additional leave purchase

Learning & development

Wellbeing support

On-site events

Discounts on insurance

Rewards gateway platform

Résumé du poste

Auto & General is seeking a Technical Trainer to uplift Motor Claims consultants’ capability through onboarding and ongoing technical training. You’ll maintain learning materials, support knowledge management, and drive improvements to service metrics while modelling our values.

You will collaborate with Leaders to deliver effective training, ensuring compliance and alignment with commercial and regulatory requirements across Australia.

Qualifications

• Experience in motor claims or related insurance operations preferred.
• Ability to coach and develop others using practical methods.
• Strong communication and customer-service mindset.
• Comfort with change and continuous improvement initiatives.

Responsabilités

• Provide technical knowledge training to Motor Claims consultants and leaders.
• Maintain up-to-date knowledge of processes, systems, products and brands.
• Support onboarding and ongoing learning for Motor Claims operations.
• Manage learning content and knowledge resources for the team.
• Identify opportunities to improve processes and customer experience in line with goals.
• Model Auto & General values in all interactions.
• Recommend system or process improvements to the Team Leader.
• Ensure compliance with policies and embedded change programs.

Connaissances

Motor Claims experience

Coaching skills

Interpersonal skills

Verbal and written communication

Customer service

Multitasking

Adaptability

Self-starter

Description du poste

Auto & General is seeking a Technical Trainer to uplift Motor Claims consultants’ capability through onboarding and ongoing technical training. You’ll maintain learning materials, support knowledge management, and drive improvements to service metrics while modelling our values.

You will collaborate with Leaders to deliver effective training, ensuring compliance and alignment with commercial and regulatory requirements across Australia.