Technical Training Lead for Insurance & Settlements

Auto & General; North Lakes; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

Professional development

Wellbeing support

On-site events

Retail discounts

Job summary

Auto & General is seeking a Technical Trainer to develop and deliver onboarding and ongoing training for Recoveries & Settlements teams in Australia. You will design engaging programs, update materials, and partner with leaders to close capability gaps.

You will implement improvements using feedback and data while ensuring compliance with current legislation and risk policies. This role requires collaboration across sites and strong communication skills.

Qualifications

• Minimum two years in training/learning and development within insurance or financial services.
• Experience facilitating training sessions/workshops for diverse audiences.
• Experience designing onboarding and ongoing training programs showing knowledge gains.
• Experience developing adaptable training materials across formats.
• Desirable: training across multiple sites or geographically dispersed teams.
• Desirable: qualification in training and assessment (Certificate IV or equivalent).
• Desirable: Recoveries & Settlements knowledge and claims management.

Responsibilities

• Design and deliver onboarding and ongoing technical training for Recoveries & Settlements consultants and leaders.
• Create and update training materials aligned to current processes, legislation and business needs.
• Monitor training effectiveness and continuously improve content and delivery.
• Engage with stakeholders to ensure training is relevant and well supported.
• Ensure training content reflects compliance and risk policies.

Skills

Facilitation

Presentation

Communication

Training delivery

Analytical thinking

Organisational skills

Adaptability

Learning design

Education

Certificate IV in Training and Assessment

Tools

MS Office

Job description

Auto & General is seeking a Technical Trainer to develop and deliver onboarding and ongoing training for Recoveries & Settlements teams in Australia. You will design engaging programs, update materials, and partner with leaders to close capability gaps.

You will implement improvements using feedback and data while ensuring compliance with current legislation and risk policies. This role requires collaboration across sites and strong communication skills.