Motor Claims Officer/Manager

CMT Luxury Replacement Vehicles; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

CMT Luxury Replacement Vehicles in Sydney CBD is seeking a proactive team member to support claims processing and bookings for our national prestige vehicle fleet. You will deliver exceptional customer service, coordinate with the drive team and office staff, and assist customers with documentation through our portal.

This is a long-term role in a friendly, supportive environment. Previous experience in motor vehicle hire and knowledge of credit hire are desirable, along with familiarity with

Qualifications

• Experience in motor vehicle hire is required.
• Knowledge or experience with credit hire (accident replacement vehicles) is desirable.
• Understanding of the car insurance and repair industry is beneficial.
• Strong customer service skills and a polite, professional disposition are important.

Responsibilities

• Process claims and arrange bookings for the national prestige vehicles fleet by phone.
• Provide exceptional levels of customer service to clients and partners.
• Liaise with the drive team and other office staff.
• Assist customers in completing required documentation and submitting via the customised portal.
• Work in a friendly and supportive team environment.

Skills

Motor vehicle hire

Credit hire

Car insurance knowledge

Customer service

Polite and professional disposition

Job description

CMT Luxury Replacement Vehicles – Sydney CBD NSW

We are one of Australia’s first and largest prestige rental vehicle providers for casual rentals and accident replacement vehicles. We provide exceptional service and assistance to people who have been involved in a motor vehicle accident and require a rental car, nationally. This position is for our head office is located in Sydney with easy access to public transport. You would be working with an experienced team in a supportive working environment.

Qualifications & experience

Motor Vehicle Hire knowledge/experience

Knowledge/Experience of credit hire (accident replacement vehicles) industry- desirable

Knowledge of the car insurance and repair industry

A polite and professional disposition - important

Customer service experience either in customer facing or over the phone

Tasks & responsibilities

process claims and send bookings for our national prestige vehicles fleet over the phone

Provide exceptional levels of customer service to our clients and partners

liaise with drive team and other office staff

Help customers complete the required documentation and submit documentation via our customised portal

work in a very friendly and supportive team environment

prepare reports to support BDM's

Supportive and family friendly working environment

Long term position with excellent job security