Motor Claims Consultant — Advocate for Fair Settlements

Randstad Australia; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Salary package

Collaborative culture

Clear career progression

Training & ANZIIF study support

Social events

Job summary

Randstad Australia is seeking a proactive Motor Claims Consultant in Sydney to manage end-to-end lodgement, assessment, and settlement for a portfolio of commercial fleet, SME, and motor claims.

You will act as the client's advocate, interpreting policy wordings, negotiating with insurers, and coordinating with repairers to secure fair outcomes while maintaining compliant file notes and documentation. Applicants with 2–5 years' motor claims experience are encouraged.

Qualifications

• 2–5 years' experience handling motor claims within insurance broking, insurer, or TPA.
• Solid understanding of motor policy wordings and liability principles.
• Strong negotiation and problem-solving skills with clients and insurers.
• Excellent verbal and written communication with a customer-first approach.

Responsibilities

• Manage end-to-end lodgement, assessment, and settlement for commercial fleet, SME, and motor claims.
• Advocate for clients during stressful times, coordinating with insurers, assessors, and repairers.
• Conduct initial liability assessments and coordinate excess waivers and recoveries.
• Flag claims trends and coverage updates with Account Managers and Brokers.
• Maintain accurate file notes and documentation in broker management systems.

Skills

Motor claims

Negotiation

Policy wordings

Customer service

Analytical thinking

Education

General Insurance Compliance qualifications

Tools

Insight (Steadfast system)

WinBEAT

Job description

Randstad Australia is seeking a proactive Motor Claims Consultant in Sydney to manage end-to-end lodgement, assessment, and settlement for a portfolio of commercial fleet, SME, and motor claims.

You will act as the client's advocate, interpreting policy wordings, negotiating with insurers, and coordinating with repairers to secure fair outcomes while maintaining compliant file notes and documentation. Applicants with 2–5 years' motor claims experience are encouraged.