Motor Vehicle Claims Specialist – Client‑Focused

Eileen Leo; Penrith; Sur place; AUD 85 000 - 110 000; Plein temps

Résumé du poste

Randstad is partnering with a rapidly growing insurance brokerage based in Norwest, Sydney, seeking a dedicated Claims Consultant specializing in motor vehicle claims. You will be the primary contact for clients during critical times, guiding them through the claims lifecycle with integrity and professionalism.

This role emphasizes exceptional customer experience and collaboration with insurers, assessors, and repairers, in a Sydney on-site setting, offering a competitive base salary and

Qualifications

• End-to-end motor vehicle claims experience in brokerage or insurer preferred.
• Minimum 1 year in customer service with top-tier service.
• Exceptional verbal and written communication; bilingual English/Hindi advantageous.
• Proactive, self-motivated, adaptable to fast-paced environments; career-focused.
• Full Australian Working Rights required.

Responsabilités

• Portfolio & Claims Management: Process new claim notifications efficiently while managing an active portfolio of motor vehicle claims from notification through to final settlement.
• Client Advocacy & Guidance: Serve as the "face and voice" of the business. Communicate proactively and empathetically with insureds, educating them on the claims process and setting clear expectations.
• Policy Analysis: Interpret policy wording accurately to assess coverage, determine liabilities, and apply relevant excess, warranties, or exclusions.
• Evidence Gathering & Estimation: Collect all necessary documentation, police reports, and damage assessments to verify claims and ensure precise estimation.
• Stakeholder & Supplier Liaison: Build and maintain strong relationships with insurers, assessors, repairers, and third parties to drive fair and timely outcomes for your clients.

Connaissances

Motor vehicle claims

Customer service

Communication

Bilingual English/Hindi

Description du poste

Randstad is partnering with a rapidly growing insurance brokerage based in Norwest, Sydney, seeking a dedicated Claims Consultant specializing in motor vehicle claims. You will be the primary contact for clients during critical times, guiding them through the claims lifecycle with integrity and professionalism.

This role emphasizes exceptional customer experience and collaboration with insurers, assessors, and repairers, in a Sydney on-site setting, offering a competitive base salary and