Motel Manager: Lead Operations & Guest Experience

N R GROUP MOTEL PTY LTD; Marulan; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Supportive team

Staff discounts

Job summary

N R Group Motel Pty Ltd is a locally owned motel in Marulan, NSW, offering comfortable rooms and on-site dining. The candidate will oversee daily reservations, reception, room service and housekeeping to ensure a seamless guest experience from check-in to check-out.

This role covers supervising security, grounds, and maintenance, and managing on-site bar, restaurant, functions, and conference bookings with a focus on high food and beverage standards.

Qualifications

• Diploma or equivalent qualification in hospitality management or business.
• 1–2 years in motel/hospitality supervisory role or similar.
• Sound knowledge of WHS, RSA and hospitality compliance requirements.
• Experience with reservation and property management systems.

Responsibilities

• Direct and oversee daily reservations, reception, room service and housekeeping to ensure a smooth guest stay.
• Supervise security, grounds and property maintenance to keep the motel safe and presentable.
• Plan and supervise on-site bar, restaurant, functions and conference bookings with staff to deliver high standards of F&B service.
• Ensure compliance with liquor licensing, gaming and relevant laws and regulations.
• Monitor guest feedback and online reviews and implement service improvements.

Skills

Hospitality mgmt

WHS knowledge

RSA licensing

Reservations systems

Staff supervision

Guest service

Education

Diploma in Hospitality Management

Tools

Property management systems

Job description

N R Group Motel Pty Ltd is a locally owned motel in Marulan, NSW, offering comfortable rooms and on-site dining. The candidate will oversee daily reservations, reception, room service and housekeeping to ensure a seamless guest experience from check-in to check-out.

This role covers supervising security, grounds, and maintenance, and managing on-site bar, restaurant, functions, and conference bookings with a focus on high food and beverage standards.