Live In Manager or Couple

Acacia Motor Inn; Bundaberg; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Furnished apartment

Utilities included

Accommodation contribution

Daily breakfast

Car parking

Job summary

Acacia Motor Inn in Bundaberg, Australia seeks a hands-on Motel Manager (or couple) to lead daily operations of a 26-room property, ensuring exceptional guest experiences and strong operational performance. You will oversee front office, housekeeping, maintenance, and breakfast service while managing staff and guest relations.

The role emphasizes leadership, commercial awareness, and a practical, proactive approach to problem-solving, with on-site responsibilities and opportunities to manage

Qualifications

• Previous experience managing or supervising a motel, hotel, or accommodation business.
• Strong customer service and communication skills.
• Excellent organisational and time-management abilities.
• Commercial awareness including revenue management, sales growth, and cost control.
• Proven leadership skills with the ability to motivate and manage staff.
• Hands-on approach to problem-solving and property maintenance.
• Ability to work independently and respond effectively to operational challenges.

Responsibilities

• Oversee daily motel operations including guest services, front office, housekeeping, and breakfast service.
• Prepare and deliver room service breakfasts as required.
• Coordinate maintenance and security activities to ensure a safe, well-presented property.
• Lead, support, and coordinate motel staff to maintain efficient service delivery.
• Maintain high standards of customer service and guest satisfaction.
• Respond promptly and professionally to guest concerns and operational matters.
• Manage guest complaints and emergency situations, including after-hours issues when required.
• Use and manage motel systems, with experience in GuestPoint and SiteMinder preferred (training can be provided).
• Assist with room servicing during busy periods or when additional housekeeping support is required.

Skills

Motel management

Customer service

Leadership

Organisational skills

Independent work

Problem solving

Tools

GuestPoint

SiteMinder

Job description

Motel Manager - Acacia Motor Inn

About the Role

Acacia Motor Inn is seeking a hands-on and motivated Motel Manager or couple to oversee the day-to-day operations of our 26-room property. This role is responsible for ensuring an exceptional guest experience while managing the motel's operational, commercial, and administrative performance.

The successful applicant will lead front office operations, coordinate housekeeping and maintenance activities, support staff, and ensure the property is maintained to a high standard.

Key Responsibilities

• Oversee daily motel operations, including guest services, front office, housekeeping, and breakfast service.

• Prepare and deliver room service breakfasts as required.

• Coordinate maintenance and security activities to ensure a safe, well-presented property.

• Lead, support, and coordinate motel staff to maintain efficient service delivery.

• Maintain high standards of customer service and guest satisfaction.

• Respond promptly and professionally to guest concerns and operational matters.

• Manage guest complaints and emergency situations, including after-hours issues when required.

• Use and manage motel systems, with experience in GuestPoint and SiteMinder preferred (training can be provided).

• Assist with room servicing during busy periods or when additional housekeeping support is required.

About You

To be successful in this role, you will have:

• Previous experience managing or supervising a motel, hotel, or accommodation business.

• Strong customer service and communication skills.

• Excellent organisational and time-management abilities.

• Commercial awareness, including revenue management, sales growth, and cost control.

• Proven leadership skills with the ability to motivate and manage staff.

• A practical, hands-on approach to problem-solving and property maintenance.

• The ability to work independently and respond effectively to operational challenges.

Remuneration and Benefits

• Salary: $90,000 per annum plus superannuation

• Four weeks' annual leave

• Furnished three-bedroom, two-bathroom manager's apartment provided

• Utilities included

• Accommodation contribution of $300 per week, deducted from wages

• Daily breakfast provided

• One undercover car park included