End-to-End Mortgage Processor — Client-Focused & Compliant

ESP Finance and Property; Maitland; On-site; AUD 70,000 - 110,000; Full time

Job summary

ESP Finance and Property is seeking a detail-oriented Mortgage / Home Loan Processor to join our Maitland team. This full-time role manages end-to-end processing of home loan applications, ensuring documentation is complete, compliant, and ready for settlement.

The ideal candidate has proven mortgage processing experience, strong organisational and communication skills, and knowledge of Australian lending rules.

Qualifications

• Proven experience in mortgage or home loan processing, ideally within a financial services or lending environment. Experience in MyCRM will be highly regarded.
• Strong organisational skills with the ability to manage multiple applications and meet tight deadlines
• Solid understanding of mortgage lending processes, lending criteria and regulatory compliance requirements
• Strong communication skills, both written and verbal, to effectively liaise with clients, brokers and internal teams
• Ability to work independently and as part of a team in a fast-paced environment
• Problem-solving skills and a proactive approach to identifying and resolving issues
• Customer service excellence and a commitment to delivering positive client experiences
• Certificate in Mortgage Broking, Finance or related qualification (preferred)
• Knowledge of Australian lending legislation and compliance frameworks (advantageous)

Responsibilities

• Processing home loan applications from initial receipt through to settlement, ensuring all documentation is complete and accurate
• Conducting thorough reviews of loan applications and supporting documentation to verify compliance with lending criteria and regulatory requirements
• Communicating with borrowers, brokers, solicitors and third-party service providers to request, collect and verify required documentation
• Liaising with underwriters and credit assessment teams to progress applications through the approval process
• Managing timelines and coordinating settlement activities to ensure loans are settled on schedule
• Maintaining accurate records and updating loan management systems with application status and relevant information
• Ensuring all processes comply with regulatory requirements, lending standards and internal policies
• Providing clear and professional communication to clients regarding the status of their applications

Skills

Mortgage processing

Regulatory compliance

Communication

Teamwork

Organisational skills

Education

Certificate in Mortgage Broking

Tools

MyCRM

Job description

ESP Finance and Property is seeking a detail-oriented Mortgage / Home Loan Processor to join our Maitland team. This full-time role manages end-to-end processing of home loan applications, ensuring documentation is complete, compliant, and ready for settlement.

The ideal candidate has proven mortgage processing experience, strong organisational and communication skills, and knowledge of Australian lending rules.