Mortgage Collections Specialist — Flexible Work

Oxygen Recruitment & HR; Sydney; Hybrid; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Flexible working arrangements

Career progression

Job summary

Oxygen Recruitment & HR is seeking a Mortgage Collections Specialist in Sydney to provide exceptional service and drive outcomes for customers in financial difficulty. You will manage delinquent home loan accounts, assess hardship needs and negotiate sustainable repayment plans within a regulated framework.

You'll liaise with brokers, solicitors and AFCA, applying NCCP and Privacy Act requirements while maintaining strong stakeholder relationships.

Qualifications

• Experience in secured or unsecured debt collections within financial services.
• Mortgage collections experience is highly regarded.
• Experience with hardship assistance and response to vulnerable customers is desirable.

Responsibilities

• Manage a portfolio of delinquent home loan accounts across early and late-stage arrears.
• Monitor account status and respond to customer and broker enquiries.
• Negotiate sustainable repayment arrangements, including capitalisation, loan variations and payment plans.
• Identify financial hardship and work with internal teams to assess and implement hardship assistance.
• Liaise with external stakeholders, including brokers, solicitors, valuers and AFCA.
• Assist with skip tracing, escalations and, where required, default and enforcement processes.

Skills

Communication

Negotiation

Customer service

Job description

Oxygen Recruitment & HR is seeking a Mortgage Collections Specialist in Sydney to provide exceptional service and drive outcomes for customers in financial difficulty. You will manage delinquent home loan accounts, assess hardship needs and negotiate sustainable repayment plans within a regulated framework.

You'll liaise with brokers, solicitors and AFCA, applying NCCP and Privacy Act requirements while maintaining strong stakeholder relationships.