Mortgage Collections Specialist - Flexible, Growth

Banking & Finance; Sydney; Vor Ort; AUD 81.000 - 99.000; Vollzeit

Benefits dieser Stelle

People-first culture

Flexible working arrangements

Zusammenfassung

Banking & Finance in Sydney is seeking an experienced mortgage collections specialist to join a stable, non-bank lender with a people-first culture. You will manage delinquent home loan portfolios, assess hardship, and negotiate repayment arrangements.

You will work with brokers, solicitors and internal teams to ensure compliant outcomes under NCCP and Privacy legislation, with flexible working arrangements and a supportive team environment.

Qualifikationen

• Experience in secured or unsecured debt collections within financial services.
• Mortgage collections experience is highly regarded.
• Experience with hardship assistance and recognising vulnerable customers is desirable.

Aufgaben

• Manage a portfolio of delinquent home loan accounts across early and late-stage arrears.
• Monitor account status and respond to customer and broker enquiries.
• Negotiate sustainable repayment arrangements, including capitalisation, loan variations and payment plans.
• Identify financial hardship and work with internal teams to assess and implement hardship assistance.
• Liaise with brokers, solicitors, valuers and AFCA.
• Assist with skip tracing, escalations and, where required, default and enforcement processes.

Kenntnisse

Mortgage collections

Debt collections

Negotiation

Customer service

Stakeholder management

Regulatory knowledge

Jobbeschreibung

Banking & Finance in Sydney is seeking an experienced mortgage collections specialist to join a stable, non-bank lender with a people-first culture. You will manage delinquent home loan portfolios, assess hardship, and negotiate repayment arrangements.

You will work with brokers, solicitors and internal teams to ensure compliant outcomes under NCCP and Privacy legislation, with flexible working arrangements and a supportive team environment.