Collections Officer

MARS PARTNERSHIP PTY. LTD.; Sydney; In loco; AUD 60.000 - 70.000; Tempo pieno

Descrizione del lavoro

MARS PARTNERSHIP PTY. LTD. – Sydney CBD NSW is seeking a Collections Officer on a 6-month contract within a well-established financial services business.

The role focuses on managing overdue accounts, negotiating repayment arrangements and delivering compassionate customer service. You will contact customers by phone and email, assess hardship options, monitor payment plans and maintain accurate CRM records while working with Risk, Legal and Compliance teams to meet KPIs and regulatory

Competenze

• Experience in collections within financial services or debt recovery.
• Excellent customer service and communication abilities.
• Confident negotiating payment arrangements and repayment solutions.
• Familiar with CRM or collections systems.

Mansioni

• Contact customers by phone, email and other channels regarding overdue accounts.
• Negotiate and establish appropriate payment arrangements.
• Discuss customers' financial circumstances and identify hardship or repayment options.
• Monitor agreed payment plans and follow up on outstanding payments.
• Maintain accurate and up-to-date customer records in the CRM.
• Handle customer enquiries, disputes and sensitive conversations professionally.
• Escalate complex or higher-risk accounts where required.
• Work with internal teams including Loan Servicing, Customer Service, Risk, Legal and Compliance.
• Ensure all collections activity complies with policies and regulatory requirements.
• Aim to meet collections and customer service KPIs.

Conoscenze

Collections experience

Customer service

Negotiation

Communication skills

Empathy

Strumenti

CRM systems

Descrizione del lavoro

MARS PARTNERSHIP PTY. LTD. – Sydney CBD NSW

Permanent

Mars Recruitment is partnering with a company who is currently seeking a Collections Officer to join a well-established financial services business on a 6-month contract.

This is a great opportunity for someone with experience in collections, customer service or financial services who is confident managing customer conversations, negotiating payment arrangements and working through overdue accounts.

About the role

You will be responsible for managing a portfolio of overdue customer accounts, working directly with customers to understand their circumstances and find appropriate repayment solutions.

Key responsibilities will include:

• Contact customers by phone, email and other channels regarding overdue accounts
• Negotiate and establish appropriate payment arrangements
• Discuss customers' financial circumstances and identify hardship or repayment options
• Monitor agreed payment plans and follow up on outstanding payments
• Maintain accurate and up-to-date customer records in the CRM
• Handle customer enquiries, disputes and sensitive conversations professionally
• Escalate complex or higher-risk accounts where required
• Work closely with internal teams including Loan Servicing, Customer Service, Risk, Legal and Compliance
• Ensure all collections activity is conducted in line with company policies and regulatory requirements
• Work towards agreed collections and customer service KPIs

About you

• Ideally experienced within mortgages, consumer lending or financial services
• Experienced in collections, debt recovery, customer service or financial services
• Comfortable having difficult or sensitive conversations with customers
• Confident negotiating payment arrangements and repayment solutions
• Professional, empathetic and customer-focused
• Confident using CRM or collections systems

Working Holiday Visa holders are welcome to apply.