Moonlight Agent

W Hotels; Sydney; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Hotel discounts

Training programs

F&B discounts

Birthday leave

Wellbeing programs

Employee assistance

Great Places to Work

Zusammenfassung

W Sydney at 31 Wheat Road, Sydney NSW 2000, Australia, is seeking a Moonlight Welcome Agent to join the Rooms & Guest Services team. This non-management, full-time role supports the Whatever/Whenever service philosophy and elevates guest experiences after hours.

You will handle end-of-day duties, process various payments, and ensure accurate night audit tasks, while contributing to a welcoming, luxury guest journey in a vibrant city property.

Aufgaben

• Complete end-of-day activities including posting charges to accounts and night audit backup.
• Process payments such as room charges, cash, checks, debit, or credit.
• Print contingency lists for emergencies.
• Sell rooms to guests based on availability.
• Operate telephone switchboard and arrange wake-up calls.
• Complete the Room Rate Variance Report.
• Check-in guests and assign rooms.
• Activate or reissue room keys.
• Count and secure bank at end of shift.

Jobbeschreibung

Additional Information

Job Number: 26122128

Job Category: Rooms & Guest Services Operations

Location: 31 Wheat Road, Sydney New S 2000, Australia VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney located at 31 Wheat Road is hiring a Moonlight Welcome Agent. Reporting to the Executive Assistant Manager of Rooms, this integral role is designed to redefine what night work looks like and elevate the guest experience after hours. You will be at the forefront of driving Whatever/Whenever service and creating memorable experiences for our guests during the nighttime hours. Additional responsibilities include, but are not limited to:

• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date;
• Process all payment types such as room charges, cash, checks, debit, or credit;
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges;
• Print contingency lists to have a record of all guests in case of emergency;
• Sell a room/accommodation to guests without reservations based on availability;
• Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages;
• Complete the Room Rate Variance Report;
• Process all guest check-ins and assign room;
• Activate or reissue room keys using electronic key machine;
• Count bank at end of shift and secure bank, balance and drop receipts according to Accounting specifications.

Benefits

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Enjoy your birthday off with birthday leave
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.