Monitoring Centre Operator/Customer Service

Central Monitoring Services; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Flexible shifts

Set roster 3–4 shifts/week

Fixed roster in advance

Casual with stability

Supportive team environment

Job summary

Central Monitoring Services is seeking a Customer Service Officer for a casual role in our 24-hour Monitoring Centre in Kings Park, NSW, Sydney. The family-owned business offers stability, flexibility, and a supportive environment with a fixed roster and shifts that cover days, afternoons, nights, and weekends.

The ideal candidate will have excellent English, strong customer service skills, and the ability to type accurately while recording information.

Qualifications

• Excellent customer service skills.
• Confident and professional communication with customers.
• Excellent written and spoken English.
• Accurate typing and record-keeping.
• Reliable transport and ability to work independently or in a team.

Skills

Customer service

Professional communication

Typing accuracy

English proficiency

Reliable transport

Calm under pressure

Team player

Job description

Central Monitoring Services – Kings Park NSW

Customer Service Officer –Casual Position
Looking for flexible work with a supportive team, great hourly rates, and a roster you can rely on?

Central Monitoring Services is a family-owned and operated business and a recognised leader in the security monitoring industry. We are currently seeking enthusiastic and reliable Customer Service Officers to join our 24-hour Monitoring Centre.

While this is a casual position, we pride ourselves on offering stability, flexibility, and a positive workplace culture. Many of our team members have been with us for over 20 years, reflecting the supportive environment and long-term opportunities we provide.

Why Join Us?

• Great hourly rates
• Fixed roster of 3–4 shifts per week
• Set roster – know your shifts in advance with no weekly roster changes
• Flexible shift options including days, afternoons, nights, and weekends
• Friendly, supportive, and professional team environment
• Family-owned company that genuinely values its employees
• Stable long-term employment opportunities

This role is ideal for:

• University students
• Working mums and dads
• People seeking work-life balance
• Anyone looking for regular, reliable hours that fit around their lifestyle

About You

To be successful in this role, you will:

• Have excellent customer service skills
• Be confident and professional when communicating with customers
• Have exceptional written and spoken English
• Be able to accurately type, spell, and record information
• Work well independently and as part of a team
• Have reliable transport
• Be dependable, organised, and able to remain calm under pressure

Licensing Requirements

Applicants must be eligible to obtain a 1E Security Licence, which requires:

• Being over 18 years of age
• Having no criminal record
• Being a permanent resident of Australia

Join a Team That Stays

We understand the importance of balancing work with family, study, and personal commitments. That's why we offer flexible shift options and a consistent roster that allows you to plan your life with confidence.

If you're looking for a workplace where you'll feel supported, valued, and part of a team that enjoys coming to work, we'd love to hear from you.

https://centralmonitoring.com.au/