Modern Workplace Senior Engineer (MSP)

Rec4Tech; Western Australia; Presencial; AUD 120.000 - 170.000; Tempo integral

Resumo da vaga

Rec4Tech is recruiting a Modern Workplace Senior Engineer to own Microsoft 365, Entra ID and Intune standards across client environments in Perth. You will lead tenant builds, migrations and onboarding while mentoring technicians and managing complex escalations.

You will influence security practices, oversee incident response and drive automation of MSP tooling. This role requires strong troubleshooting and leadership to deliver consistent results for diverse client environments.

Qualificações

• 5+ years in IT support with senior/Level 3 escalation experience.
• Strong hands-on experience with Microsoft 365, Entra ID and Intune.

Responsabilidades

• Set and maintain Microsoft 365, Entra ID and Intune standards covering MFA, Conditional Access, device compliance, Windows Autopilot and Defender.
• Design and deliver tenant builds and migrations, and lead technical onboarding with handovers to support.
• Act as Level 3 escalation point for complex Microsoft 365 and security issues; lead incident recovery and root-cause analyses.
• Set and validate security baselines supporting Essential Eight and SMB1001 alignment; review maturity assessments and remediation plans.
• Oversee security alert triage and response workflows; review high-risk changes and provide security sign-off.
• Standardise MSP tooling (Autotask, Datto RMM, IT Glue) and build automation to save time.
• Mentor junior and mid-level technicians through troubleshooting and security practices.

Conhecimentos

IT support

Senior escalation

Troubleshooting

Security awareness

Mentoring

Ferramentas

Microsoft 365

Entra ID

Intune

Exchange Online

SharePoint

Teams

Purview

Defender

Autotask

Datto RMM

Datto SaaS

RocketCyber

Inforcer

IT Glue

Descrição da vaga

Modern Workplace Senior Engineer (MSP)

We’re recruiting a Modern Workplace Senior Engineer for a growing MSP based in Perth. You’ll own the standards for how Microsoft 365, Entra ID and Intune are built, secured and supported across client environments. You’ll lead projects, take on complex escalations and help the team deliver consistently.

You’ll mentor technicians across Support Services and Centralised Services and provide occasional team leadership cover, including running huddles and handling performance conversations when required.

What’s in it for you...

• Own the Microsoft 365 standards that shape how multiple clients manage identity, devices and collaboration.
• Lead tenant builds, migrations and technical onboarding from design through to handover.
• Influence security standards and help clients turn Essential Eight assessments into practical remediation plans.
• Improve the tools and workflows your team uses every day, with scope to automate repeatable work.
• Build your technical leadership experience through mentoring, change reviews and major incident response.

What you’ll be doing...

• Set and maintain Microsoft 365, Entra ID and Intune standards covering MFA, Conditional Access, device compliance, Windows Autopilot and Defender.
• Design and deliver tenant builds and migrations, and lead technical onboarding with clear handovers to the support team.
• Act as the Level 3 escalation point for complex Microsoft 365 and security issues. Lead major incident recovery, root cause analysis and vendor escalations.
• Set and validate security baselines that support Essential Eight and SMB1001 alignment. Review maturity assessments, remediation plans and audit evidence, and explain risks to clients in plain English.
• Oversee security alert triage and response workflows, review high‑risk changes and provide security sign‑off where required.
• Standardise MSP tooling, including Autotask, Datto RMM and IT Glue, and build automation that saves the team time.
• Mentor junior and mid‑level technicians through troubleshooting, security practices and escalations. Keep technical standards and documentation current.

What we’re looking for...

• At least 5 years in IT support, including at least 2 years in a senior or Level 3 escalation role within an MSP.
• Strong hands‑on experience with Microsoft 365, Entra ID and Intune, including Exchange Online, SharePoint, Teams, Purview and Defender.
• Strong troubleshooting skills across Windows and networking, including TCP/IP, DNS and DHCP.
• Hands‑on experience with endpoint security tools and security alert monitoring, with the ability to review and coach others on their work.
• Confidence explaining Essential Eight controls to non‑technical clients and taking ownership of the technical quality of work across the team.
• Commercial awareness around billable work, quoting and pricing, plus a disciplined approach to change control and documentation.
• A current Microsoft certification or willingness to obtain one within your first six months, plus a commitment to keeping your certifications current.
• A valid driver’s licence and reliable vehicle.

Experience with PowerShell, Power Automate or building AI‑enabled MSP services will be well regarded. Familiarity with Datto RMM, Datto SaaS, RocketCyber, Inforcer, IT Glue, Autotask or similar platforms is also an advantage, as are security certifications such as Security+ or CySA+.

The role is office‑based in Osborne Park, working 38 hours per week, Monday to Friday. It includes regular client visits across greater Perth, occasional interstate travel and participation in the on‑call roster as required.

At Rec4Tech, we welcome people from all backgrounds, including those with strong opinions about pineapple on pizza. If you need an adjustment to make the application process work for you, let us know and we’ll sort it out together.