L1 And L2 Msp Support Engineers - People First Aussie Msp/Mssp!

Saul Recruitment; Melbourne; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Training incentives

Hybrid working

Professional development

Employee benefits

Referral bonus

Job summary

Saul Recruitment in Australia is partnering with high-performing MSP/MSSP that are growing, investing in people and expanding capabilities across Microsoft Cloud, Modern Workplace, infrastructure and security. You’ll join talented, collaborative engineering teams, broaden your technical skills, work directly with customers and gradually take on greater technical responsibility.

This role offers Melbourne hybrid working, real progression toward L3 projects, security and leadership pathways, and

Qualifications

• MSP/MSSP experience supporting multiple customer environments.
• Solid Level 1/2 troubleshooting and problem-solving skills.
• Experience across Microsoft Cloud and Modern Workplace technologies.
• Exposure to cloud migrations and infrastructure projects.
• Experience with Intune and Autopilot, or related modern device management.
• Relevant Microsoft certifications, or actively pursuing them.
• Strong customer communication and relationship-building skills.
• Ability to prioritise across multiple customers and requirements.
• Good documentation habits and attention to detail.
• Proactive attitude and enthusiasm for learning.

Responsibilities

• Provide Level 1 and 2 technical support across multiple client environments.
• Troubleshoot complex issues and identify root causes.
• Support Microsoft Cloud, Modern Workplace environments.
• Assist with cloud migrations and infrastructure projects.
• Get involved in security-related projects and solutions.
• Participate in client discovery and assist with solution design.
• Visit customer sites when required and build trusted relationships.
• Act as a technical advisor and improve documentation and internal processes.
• Collaborate with senior engineers and learn from specialists.

Skills

MSP/MSSP experience

Level 1/2 troubleshooting

Microsoft Cloud

Modern Workplace

Cloud migrations

Intune / Autopilot

Certifications

Customer communication

Prioritisation

Documentation

Willingness to learn

Job description

Looking for an MSP/MSSP role where you can keep learning, work with modern technology and genuinely move your career forward?

I’m partnering with high-performing Australian MSP/MSSP that are continuing to grow, invest in the Air people and expand their capabilities across Microsoft Cloud, Modern Workplace, infrastructure and security.

This isn’t about spending the next three years doing exactly the same tickets with a slightly different job title.

You’ll join talented, collaborative engineering teams where you’ll be encouraged to broaden your technical skills, get involved in projects, work directly with customers and gradually take on greater technical responsibility.

If you’re already working at Level 1 or 2 within an MSP/MSSP and wondering what the next chapter of your career could look like, this could be a fantastic move.

Why These Opportunities Stand Out

• $70K-$80K + Super + training incentives
• Melbourne - Hybrid working
• Genuine investment in training and certifications
• Clear pathways towards L3 projects, consulting, architecture, security and leadership
• Exposure to Azure, Modern Workplace, infrastructure and security
• Supportive technical leadership and mentoring
• Interesting customers and varied environments
• Strong, people-first cultures with excellent employee benefits

This is an established, highly regarded Australian technology business with strong reputations for client service, technical capability and long-term customer relationships.

More importantly, they understand that good engineers want more than a salary and a queue of tickets. They want progression, exposure, mentoring, responsibility and the opportunity to become better at what they do.

What You’ll Be Doing

Your role will be varied, giving you the opportunity to develop beyond traditional support work. Depending on your experience, you’ll be involved in:

• Providing Level 1 and 2 technical support across multiple client environments
• Troubleshooting more complex technical issues and identifying root causes
• Supporting Microsoft Cloud, infrastructure and Modern Workplace environments
• Assisting with cloud migrations and infrastructure projects
• Getting involved in security-related projects and solutions
• Participating in client discovery and potentially assisting with solution design
• Visiting customer sites when required
• Building trusted relationships and acting as a technical advisor to clients
• Improving documentation, processes and internal systems
• Working alongside senior engineers and learning from experienced technical specialists

What You’ll Bring

You don’t need to know everything. Nobody does. What matters is having a strong technical foundation, MSP/MSSP experience and the motivation to keep developing.

Ideally, you’ll bring:

• Proven MSP/MSSP experience supporting multiple customer environments
• Solid Level 1/2 troubleshooting and problem-solving skills
• Experience across Microsoft Cloud and Modern Workplace technologies
• Exposure to cloud migrations and infrastructure projects
• Experience with modern device management including Intune and Autopilot
• Relevant Microsoft certifications, or be actively working towards them
• Strong customer communication and relationship-building skills
• The ability to prioritise across multiple customers and competing requirements
• Good documentation habits and attention to detail
• A proactive attitude and genuine enthusiasm for learning

Technology Environment

You’ll gain exposure across a broad mix of technologies, including:

• Microsoft 365
• Azure
• Entra ID
• Intune / Autopilot
• Windows Server and on-prem infrastructure
• Virtual Machines
• Azure Virtual Desktop / WVD
• Backup & Disaster Recovery
• Networking & Security
• Scripting and automation
• SharePoint and Teams
• Power Apps and Power Automate
• Cloud migrations

What’s In It For You?

Join respected and growing MSP/MSSPs – Build your career with established Australian businesses offering stability and long-term opportunity.

Genuine career progression – Develop towards senior engineering, projects, consulting, architecture, specialist security or leadership pathways.

Training, certifications and mentoring – Gain structured development, paid certifications, training incentives and support from experienced technical professionals.

Modern technology and project exposure – Work across cloud, Modern Workplace, infrastructure, networking and security, including migrations and transformation projects.

Broader experience and ownership – Work across diverse customers and environments while gradually taking on more technical responsibility.

Great people and customers – Collaborate with talented engineers, share knowledge and build relationships with business and technology leaders.

Supportive, people-first culture – Join environments that genuinely invest in their people and recognise great work.

Flexibility and employee benefits – Enjoy hybrid working alongside additional leave, employee discounts, parental support, wellbeing initiatives and other workplace perks.

This is a real opportunity to shine – and to be recognised and rewarded for it!

Referral Bonus! Know someone who would be perfect? Refer them and receive $2,000 if they’re successfully placed!