Mobility Assistant – Melbourne Airport Assist

Vertali APAC Pty Ltd; Melbourne; On-site; AUD 41,000 - 55,000; Full time

Benefits offered by this job

Salary packaging benefits

Paid First Aid

Paid parking

Uniform provided

Job summary

TravellersAid is expanding our Melbourne Airport Assist service in Melbourne and we are seeking friendly Mobility Assistants to support travellers with mobility and accessibility needs at Melbourne Airport. A full driver’s licence is essential, and shifts run between 3:00am and 1:00am, including mornings, nights, weekends and public holidays.

Casual, part-time and full-time opportunities are available. You will assist passengers with mobility needs, transport them in airport buggies, and work

Qualifications

• Has experience delivering great customer service.
• Holds a current driver’s licence (essential).
• Enjoys meeting and helping people from diverse backgrounds.
• Communicates confidently and respectfully.
• Remains calm and professional when things get busy.
• Can work independently and adapt to changing situations.
• Is physically capable of standing and walking for extended periods and assisting with luggage when required.
• Brings empathy, patience and a genuine desire to help others.

Responsibilities

• As part of the Melbourne Airport Assist team, you’ll help travellers with mobility and accessibility needs navigate the airport with confidence and independence to move between car parks, check-in areas, baggage halls, and passenger pick up and drop off zones.
• Safely transport passengers using airport buggies and powered wheelchairs
• Spot opportunities to assist passengers who may benefit from additional support
• Build positive connections with travellers and help make their airport experience less stressful and more enjoyable
• Work closely with airport staff and service partners to ensure a smooth and coordinated experience
• Promote Travellers Aid services so more people can access the support available to them

Skills

Driver's license

Customer service

Mobility assistance

Job description

Help make every journey a little easier.TravellersAid is expandingour Melbourne Airport Assist service, andwe'relooking for friendly, adaptable Mobility Assistants to join ourteamat Melbourne Airportand support travellers when they need it most.

Full Drivers License is required for the role.

Pleasenoteflexibility isrequiredto work shifts between3:00am and 1:00am, including early mornings, nights, weekends and public holidays. To support our service delivery, candidates must be available for a minimum.

What's in it for you?

• Casual opportunities available ($34.87 per hour plus penalty rates where applicable)
• Permanent part-time and full-time opportunities available
• Flexible rosters across a 7-day operation between 3:00am and 1:00am
• Salary packaging benefits
• Meaningful work that makes a real difference every day
• Full training provided, including buggy operation
• Paid First Aid, paid parking and uniform provided

What will you bedoing?

No two shifts are exactly the same, but you can expect to:

• As part of theMelbourne Airport Assist team,you'llhelp travellers with mobility and accessibility needs navigate the airport with confidence and independence to movebetween car parks, check-in areas, baggage halls, and passenger pick up and drop off zones.
• Safely transport passengers using airport buggies and powered wheelchairs
• Spot opportunities to assist passengers who may benefit from additional support
• Build positive connections with travellers and help make their airport experience less stressful and more enjoyable
• Work closely with airport staff and service partners to ensure a smooth and coordinated experience
• Promote Travellers Aid services so more people can access the support available to them

About you

You'llbe someone who:

• Has experience delivering great customer service
• Holds a current driver's licence (essential)
• Enjoys meeting and helping people from diverse backgrounds
• Communicates confidently and respectfully
• Remains calm and professional when things get busy
• Can work independently and adapt to changing situations
• Is physically capable of standing and walking for extended periods and assisting with luggage when required
• Brings empathy,patienceand a genuine desire to help others

About Travellers Aid

TravellersAid is about access and inclusion. Across all our services,we’recommitted to ensuring that everybody canparticipatein our community. We take pride in the diverse backgrounds of our teamreflectthe communities in which we work.

At Melbourne Airport, Travellers Aid delivers theMelbourne Airport Assist service, providing mobility and connectionassistanceto passengers with disability, temporary injury, age‑related mobilitychallengesand others whobenefitfromadditionalsupport while travelling.

Learn more about us at www.travellersaid.org.au

What we stand for at Travellers Aid:

• We empower people by providing choice,independenceand freedom to travel.
• We are nimble and responsive tothe changingneeds.
• Respect for the individual is at the heart of what we do.
• We are compassionate to the challenges faced by others.
• We enhance people’s capacity to be their best and live life to the fullest.