Airport Mobility Assistant - Flexible Shifts & Meaningful Help

Vertali APAC Pty Ltd; Melbourne; On-site; AUD 41,000 - 55,000; Full time

Benefits offered by this job

Salary packaging benefits

Paid First Aid

Paid parking

Uniform provided

Job summary

TravellersAid is expanding our Melbourne Airport Assist service in Melbourne and we are seeking friendly Mobility Assistants to support travellers with mobility and accessibility needs at Melbourne Airport. A full driver’s licence is essential, and shifts run between 3:00am and 1:00am, including mornings, nights, weekends and public holidays.

Casual, part-time and full-time opportunities are available. You will assist passengers with mobility needs, transport them in airport buggies, and work

Qualifications

• Has experience delivering great customer service.
• Holds a current driver’s licence (essential).
• Enjoys meeting and helping people from diverse backgrounds.
• Communicates confidently and respectfully.
• Remains calm and professional when things get busy.
• Can work independently and adapt to changing situations.
• Is physically capable of standing and walking for extended periods and assisting with luggage when required.
• Brings empathy, patience and a genuine desire to help others.

Responsibilities

• As part of the Melbourne Airport Assist team, you’ll help travellers with mobility and accessibility needs navigate the airport with confidence and independence to move between car parks, check-in areas, baggage halls, and passenger pick up and drop off zones.
• Safely transport passengers using airport buggies and powered wheelchairs
• Spot opportunities to assist passengers who may benefit from additional support
• Build positive connections with travellers and help make their airport experience less stressful and more enjoyable
• Work closely with airport staff and service partners to ensure a smooth and coordinated experience
• Promote Travellers Aid services so more people can access the support available to them

Skills

Driver's license

Customer service

Mobility assistance

Job description

TravellersAid is expanding our Melbourne Airport Assist service in Melbourne and we are seeking friendly Mobility Assistants to support travellers with mobility and accessibility needs at Melbourne Airport. A full driver’s licence is essential, and shifts run between 3:00am and 1:00am, including mornings, nights, weekends and public holidays.

Casual, part-time and full-time opportunities are available. You will assist passengers with mobility needs, transport them in airport buggies, and work