Mobility Assistant - Disruptions

Travellers Aid Australia; Melbourne; Sur place; AUD 33 000 - 44 000; Temps partiel

Résumé du poste

Travellers Aid Australia is seeking a Mobility Assistant to support clients with transport and tourism information, offering guidance and hands-on assistance across multiple sites.

The role requires delivering safe and compassionate service, using buggy or wheelchair-accessible transport; ideal candidate remains calm under pressure and can work with minimal supervision. Short-term engagement from 3 January 2027 to 1 February 2027, with 3–4 shifts weekly across Footscray and Melbourne CBD.

Qualifications

• Adaptability and empathy in client-facing roles.
• Ability to follow safety and accessibility protocols.

Responsabilités

• Talk to clients, provide transport and tourism information, and build rapport.
• Assist travellers using various modes of assistance (buggy, power-assisted/manual wheelchair, wheelchair-accessible/minivan).
• Drive a wheelchair-accessible minivan as required.
• Support multiple locations including Footscray and Melbourne CBD, 3–4 shifts per week.

Description du poste

Travellers Aid is about access and inclusion. Across all of our services, we're committed to ensuring that all Victorians can participate in our community. We take pride in the diverse backgrounds of our team which reflect the communities in which we work.

Travellers Aid service users are people with a permanent disability, temporary impairment or those with age-related mobility challenges, who require high-quality connection assistance. This high-quality connection assistance is provided by buggy, personal guidance and wheelchair assistance. In addition, Travellers Aid offers personal care assistance such as meal assistance and toileting across all relevant Travellers Aid sites.

ABOUT US:

Travellers Aid is about access and inclusion. Across all of our services, we're committed to ensuring that all Victorians can participate in our community. We take pride in the diverse backgrounds of our team which reflect the communities in which we work.

Travellers Aid service users are people with a permanent disability, temporary impairment or those with age-related mobility challenges, who require high-quality connection assistance. This high-quality connection assistance is provided by buggy, personal guidance and wheelchair assistance. In addition, Travellers Aid offers personal care assistance such as meal assistance and toileting across all relevant Travellers Aid sites.

ABOUT THE ROLE:

As a Mobility Assistant, you will be at the frontline, talking to clients, providing transport and tourism information and building a rapport as you assist them on their journey using various modes of assistance, such as buggy, power-assist/manual wheelchair or wheelchair-accessible/minivan.

The ideal candidate will demonstrate the ability to remain composed under pressure, manage challenging situations with professionalism and work effectively with minimal supervision and flexibility.

You will play a vital role in making Travellers Aid a welcoming and safe environment for everyone. By offering timely support, guidance and hands-on assistance, you help travellers facing challenges feel cared for and confident on their journey.

This is a short-term engagement, beginning 3 January 2027 until 1 February 2027, with the potential for future opportunities within the organisation. You will be expected to work about 3-4 shifts per week.

The successful candidate provides support across multiple locations, including Footscray and Melbourne CBD. Applicants must be comfortable driving a wheelchair-accessible minivan as part of their duties and hold a full Victorian Drivers License.