Mobility Assistant: Wheelchair-Accessible Travel Support

Travellers Aid Australia; Melbourne; On-site; AUD 33,000 - 44,000; Part time

Job summary

Travellers Aid Australia is seeking a Mobility Assistant to support clients with transport and tourism information, offering guidance and hands-on assistance across multiple sites.

The role requires delivering safe and compassionate service, using buggy or wheelchair-accessible transport; ideal candidate remains calm under pressure and can work with minimal supervision. Short-term engagement from 3 January 2027 to 1 February 2027, with 3–4 shifts weekly across Footscray and Melbourne CBD.

Qualifications

• Adaptability and empathy in client-facing roles.
• Ability to follow safety and accessibility protocols.

Responsibilities

• Talk to clients, provide transport and tourism information, and build rapport.
• Assist travellers using various modes of assistance (buggy, power-assisted/manual wheelchair, wheelchair-accessible/minivan).
• Drive a wheelchair-accessible minivan as required.
• Support multiple locations including Footscray and Melbourne CBD, 3–4 shifts per week.

Job description

Travellers Aid Australia is seeking a Mobility Assistant to support clients with transport and tourism information, offering guidance and hands-on assistance across multiple sites.

The role requires delivering safe and compassionate service, using buggy or wheelchair-accessible transport; ideal candidate remains calm under pressure and can work with minimal supervision. Short-term engagement from 3 January 2027 to 1 February 2027, with 3–4 shifts weekly across Footscray and Melbourne CBD.