Mobile & UC Support Technician (12-Month Term)

Telstra; Sydney; Sur place; AUD 60 000 - 75 000; Plein temps

Résumé du poste

Telstra is seeking a motivated Technical Support specialist to assist customers with mobile and Unified Communications services, delivering helpful, reliable support. You’ll build your technical knowledge while resolving enquiries, coordinating requests and ensuring a positive customer experience.

This fixed-term role lasts for 12 months, offering a growth path in customer service and technology as you support Telstra’s mobile and UC offerings.

Qualifications

• Has customer service experience in mobile/IT service desk, contact centre or customer-focused settings.
• Clear and effective communication; enjoys helping others solve problems.
• Organised, dependable, comfortable learning new systems and processes.
• Works well with others and takes ownership through to resolution.

Responsabilités

• Respond to customer enquiries about mobile and UC products by phone, email and approved channels.
• Record and manage enquiries, incidents and requests in the service management system.
• Use instructions to identify issues, provide first-level support and escalate when needed.
• Keep customers informed with clear, timely updates.
• Maintain device, SIM and service records.

Connaissances

Customer service experience

Clear communication

Organized

Team collaboration

Ownership of tasks

Formation

ICT qualification

ITIL knowledge

Outils

Service management system

Description du poste

Telstra is seeking a motivated Technical Support specialist to assist customers with mobile and Unified Communications services, delivering helpful, reliable support. You’ll build your technical knowledge while resolving enquiries, coordinating requests and ensuring a positive customer experience.

This fixed-term role lasts for 12 months, offering a growth path in customer service and technology as you support Telstra’s mobile and UC offerings.