Mobile Technical Support Specialist

Telstra; Sydney; Sur place; AUD 60 000 - 75 000; Plein temps

Résumé du poste

Telstra is seeking a motivated Technical Support specialist to assist customers with mobile and Unified Communications services, delivering helpful, reliable support. You’ll build your technical knowledge while resolving enquiries, coordinating requests and ensuring a positive customer experience.

This fixed-term role lasts for 12 months, offering a growth path in customer service and technology as you support Telstra’s mobile and UC offerings.

Qualifications

• Has customer service experience in mobile/IT service desk, contact centre or customer-focused settings.
• Clear and effective communication; enjoys helping others solve problems.
• Organised, dependable, comfortable learning new systems and processes.
• Works well with others and takes ownership through to resolution.

Responsabilités

• Respond to customer enquiries about mobile and UC products by phone, email and approved channels.
• Record and manage enquiries, incidents and requests in the service management system.
• Use instructions to identify issues, provide first-level support and escalate when needed.
• Keep customers informed with clear, timely updates.
• Maintain device, SIM and service records.

Connaissances

Customer service experience

Clear communication

Organized

Team collaboration

Ownership of tasks

Formation

ICT qualification

ITIL knowledge

Outils

Service management system

Description du poste

Join our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services.

You’ll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience.

This is a great opportunity to grow your career in customer service and technology.

You don’t need to know everything from day one-we value curiosity, clear communication and a willingness to learn.

PLEASE NOTE : This role is for a fixed term of 12 months.

What You’re Do

• Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.
• Record and manage enquiries, incidents and requests in the service management system.
• Use work instructions to identify issues, provide first-level support and escalates when needed.
• Keep customers informed with clear, accurate and timely updates.
• Maintain device, SIM and service records

What You’re Bring

This role requires Baseline Security Clearance; NV1 clearance is preferred.

We’re Looking For Someone Who

• Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer‑focused setting.
• Communicates clearly and enjoys helping people solve problems.
• Is organised, dependable and comfortable learning new systems and processes.
• Works well with others and takes ownership of tasks through to resolution.
• Holds a Baseline security clearance. An NV1 security clearance is preferred.

And helpful, but not essential

• An ICT qualification or certification.
• ITIL certification or a basic understanding of ITIL.

Why Telstra?

At Telstra, you’ll be part of a team that values collaboration, learning and continuous improvement. This role offers genuine opportunities to build your technical capability, gain exposure to enterprise technology environments, and work alongside experienced professionals who are invested in helping you succeed.

If you’re customer-focused, eager to learn and ready to take the next step in your technology career, we’d love to hear from you.

As part of your application with Telstra, you may receive communications from us on [phone] (for job applications in Australia) and [phone] (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.

We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment