Mobile Tech Support Specialist - Hybrid Growth

High Court Of Australia; Canberra; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Employee discounts

Tech for personal use

Team events

Job summary

Telstra in Canberra seeks a Mobile Technical Support Specialist to help customers get the most from mobile and UC services, with support for developing technical knowledge and resolving enquiries.

You will respond to enquiries via phone, email and digital channels, log incidents in the service management system, provide first-level support and escalate when required, and keep customers informed with clear updates.

Qualifications

• Experience in customer-facing mobile support or IT service desk environments.
• Clear communication and problem-solving abilities.
• Ability to learn new systems and processes quickly.
• Citizen of Australia and eligibility for TSPV clearance.

Responsibilities

• Respond to mobile and UC product enquiries by phone, email and digital channels.
• Record and manage enquiries and incidents in the service management system.
• Use work instructions to provide first-level support and escalate when needed.
• Provide customers with timely, clear and accurate updates.
• Maintain device, SIM and service records.

Skills

Customer service

Mobile support

UC knowledge

Communication

Problem solving

Teamwork

Education

ICT qualification or certification

ITIL certification

Job description

Telstra in Canberra seeks a Mobile Technical Support Specialist to help customers get the most from mobile and UC services, with support for developing technical knowledge and resolving enquiries.

You will respond to enquiries via phone, email and digital channels, log incidents in the service management system, provide first-level support and escalate when required, and keep customers informed with clear updates.