Mobile Phone Repair Specialist (iPhone & Samsung)

cell fixx; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

cell fixx is seeking an experienced Mobile Phone Repair Technician for our Camberwell retail business. You will diagnose and repair mobile devices with hands-on expertise, while delivering excellent customer service and supporting sales and daily store operations.

Ideal candidates have practical knowledge of iPhone and Samsung repairs, strong troubleshooting skills, and the ability to work both independently and as part of a team.

Qualifications

• Previous hands-on experience in mobile phone repairs is essential.
• Good practical knowledge of iPhone and Samsung repairs.
• Ability to diagnose faults and complete common repairs independently.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Confidence in recommending products and services to customers.
• Reliable, punctual, honest and professional.
• Good attention to detail and commitment to quality work.
• Ability to work independently and as part of a team.
• Willingness to learn and take on additional responsibilities.

Responsibilities

• Diagnose and repair mobile phones, particularly iPhones and Samsung devices.
• Perform screen, battery, charging port, camera, speaker and other component replacements.
• Troubleshoot hardware and software issues and identify faults accurately.
• Conduct post-repair testing to ensure devices are functioning properly.
• Maintain high repair standards and attention to detail.
• Handle customer devices carefully and follow proper repair procedures.
• Welcome customers and understand their repair needs.
• Explain repair options, pricing and turnaround times clearly.
• Recommend suitable accessories, mobile phones and repair services.
• Assist customers with purchasing new and pre-owned devices.

Skills

Phone repair

Electronics troubleshooting

Customer service

Sales support

Product recommendations

Job description

cell fixx is seeking an experienced Mobile Phone Repair Technician for our Camberwell retail business. You will diagnose and repair mobile devices with hands-on expertise, while delivering excellent customer service and supporting sales and daily store operations.

Ideal candidates have practical knowledge of iPhone and Samsung repairs, strong troubleshooting skills, and the ability to work both independently and as part of a team.