Ministerial Services & Workflow Specialist

Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is seeking an APS4 Ministerial Services Officer to support the ministerial workflow process and provide advice on ministerial documents. The role involves managing PDMS+ documentation, ensuring procedures are followed, and delivering timely courier services to ministers’ offices.

You will work within a small team, contribute to the end‑to‑end ministerial business process, and support staff with

Qualifications

• Demonstrated capability against the APS4 Work level standards.
• Ability to action tasks within established work practices and priorities.
• Experience providing ministerial services and document processing would be an asset.
• Strong attention to accuracy and confidentiality.

Responsibilities

• Process ministerial correspondence in line with ministerial and departmental requirements.
• Provide courier services to ministers’ offices and ensure secure handling of documents.
• Support staff by ensuring instructions and templates are available in PDMS+.
• Assist with reviews and improvements to systems and processes and prepare guidelines for staff.
• Provide helpdesk support via the group mailbox and phone hotline.
• Build positive relationships with internal and external stakeholders.

Skills

Strategic direction

Results orientation

Relationship building

Integrity

Communication

Tools

PDMS+

Job description

Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is seeking an APS4 Ministerial Services Officer to support the ministerial workflow process and provide advice on ministerial documents. The role involves managing PDMS+ documentation, ensuring procedures are followed, and delivering timely courier services to ministers’ offices.

You will work within a small team, contribute to the end‑to‑end ministerial business process, and support staff with