Ministerial Services Associate: Workflow & Courier

Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is seeking an APS4 Ministerial Services officer to support the ministerial workflow process, provide guidance on documents, and manage a daily courier function across seven offices. You will work with a small team to ensure timely, secure handling of briefs, submissions, and correspondence.

The role requires alignment with APS standards, ability to engage with stakeholders, and capacity to operate

Qualifications

• Supporting strategic direction – linking goals to operational tasks. Demonstrating judgment and common-sense, problem-solving, and contributing to work improvements.
• Achieving results – manage resources, respond to change, deliverables, monitor progress, quality.
• Supporting productive working relationships – building positive relationships, actively listening, valuing diverse perspectives and inclusivity.
• Displaying personal drive and integrity – professionalism, integrity, following APS values, resilience under pressure, ongoing development.
• Communicating with influence – clear, audience-appropriate communication.

Responsibilities

• Process ministerial correspondence in accordance with ministerial and departmental requirements.
• Exercise discretion and judgement, including actioning tasks within established work practices and priorities, and identifying matters for escalation.
• Provide courier services to the ministers’ offices and secure handling of documents and the department’s courier fleet car.
• Provide information and advice to stakeholders under direction.
• Provide helpdesk services through the group mailbox and phone hotline.
• Assist with review and implementation of improvements to systems and processes, and preparation and maintenance of guidelines and information for staff.
• Build positive relationships with internal and external stakeholders.

Job description

Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is seeking an APS4 Ministerial Services officer to support the ministerial workflow process, provide guidance on documents, and manage a daily courier function across seven offices. You will work with a small team to ensure timely, secure handling of briefs, submissions, and correspondence.

The role requires alignment with APS standards, ability to engage with stakeholders, and capacity to operate