APS4 - Ministerial Service Officers, Government & Business Services

Australian Department of Infrastructure and Regional Development; Canberra; Hybrid; AUD 80,000 - 87,000; Full time

Benefits offered by this job

Flexible working options (hybrid)

20 days personal leave + 150 hours of

Job summary

Australian Department of Infrastructure and Regional Development in Canberra is seeking an APS4 Ministerial Service Officer within Government & Business Services. You will manage ministerial workflow, advise Departments, and support PDMS+ processes, ensuring documents meet ministerial preferences while maintaining secure, timely delivery.

This role offers flexible work arrangements including hybrid work, a diverse team, and opportunities to contribute to high‑impact government work.

Qualifications

• Inherent requirements align APS4 Work level standards and demonstrate judgment, problem solving and adaptability.
• Ability to build relationships and communicate effectively with stakeholders.
• Commitment to inclusive and respectful work practices within a diverse public service.

Responsibilities

• Process ministerial correspondence in line with ministerial and departmental requirements.
• Exercise discretion and judgement, prioritise tasks, and escalate where needed.
• Provide courier services to ministers' offices and manage safe handling of documents and vehicles.
• Offer information and advice to stakeholders under direction and maintain group mail/phone support.
• Assist with improvements to systems and templates in PDMS+ and ensure up-to-date guidance.
• Build positive relationships with internal and external stakeholders.

Job description

Career Opportunities: APS4 - Ministerial Service Officers, Government & BusinessServices (48264)

Requisition ID48264-Posted29/10/2026-$79,922-$86,850- Location of Position (1) -Ongoing/Non-Ongoing-Full Time

APS4 – Ministerial Service Officers, Government & Business Services

Title:

APS4 – Ministerial Service Officers, Government & Business Services

Classification(s):

Employment Type:

Ongoing/Non-Ongoing , Full Time

Business Division:

Enabling Services

Branch / Section:

Government Services , Ministerial Services and Cabinet

Location:

We want to recruit the best people to our department. Our roles support flexible work arrangements including the opportunity to work from one of our departmental offices and hybrid (mixture of office and home-based work).

These roles are located in Canberra .

A merit pool may be formed and used to fill future similar vacancies in this location.

We actively seek to reflect the diversity of the Australian community in our workforce. We encourage applications from Aboriginal and Torres Strait Islanderpeople, people with disability and/or who are neurodivergent, people from culturally and linguistically diverse backgrounds and members of the LGBTQIA+ community, including people of all genders and gender identities. We uphold gender equality as a core organisational value. If you’re interested in the role but feel uncertain, we still encourage you to apply if you feel your passions, transferable skills and valuable experience align with this position.

The opportunity we have available

Operating in a dynamic and complex environment, the Government and Business Services Branch is a trusted, client‑focused branch which enables the department to support Ministers’ Offices through fit-for-purpose services and expert advice to support ministers and the department to make informed decisions and satisfy ministerial and parliamentary obligations. It is a respectful, inclusive and enjoyable place to work and grow.

There are several expected opportunities in our Ministerial Services and Cabinet Section.

The Ministerial Services team leads and is responsible for the delivery of the ministerial workflow process and provides advice to the department and agencies on ministerial business processes and documents such submissions, briefs, and correspondence. The team manages workflows via PDMS+ ensuring documented procedures are followed and provides a daily courier service to ministers’ offices.

What you will do

The Ministerial Services team provides support on all aspects of the ministerial workflow process and provides advice to the department and agencies on ministerial business processes and documents such submissions, briefs, and correspondence. The team manages workflows via PDMS+ ensuring documented procedures are followed and performs a quality check ensuring business documents meet ministerial preferences. The team supports departmental staff by ensuring accurate and current instructions, guidance and templates are available in PDMS+, which is the real‑time, secure whole of Australian government parliamentary document management system to support the end‑to‑end ministerial business process. The team also manages a daily courier function to each of the seven offices.

Ministerial Services is a small team consisting of one EL1, one/two APS6, two APS5 and two APS4 officers.

The APS4 Ministerial Services position has a varied and dynamic role, with the following key duties to:

• Process ministerial correspondence in accordance with ministerial and departmental requirements
• Exercise discretion and judgement, including the ability to action tasks within established work practices and priorities, and identifying matters for escalation
• Provide courier services to the ministers’ offices and the safe and secure handing of documents and other items, including the department’s courier fleet car and operate it in accordance with protocols
• Provide information and advice to stakeholders under direction
• Provide helpdesk services through the group mailbox and phone hotline
• Assist with the review and implementation of improvements to systems and processes, and preparation and maintenance of guidelines and information for staff
• Building positive relationships with internal and external stakeholders

Inherent requirements for the role

The inherent requirements for this role include demonstrated capability against the APS4 Work level standards and:

• Supporting strategic direction – Supporting shared purpose and direction by linking goals to operational tasks. Demonstrating judgment and common‑sense, problem‑solving, and contributing to work improvements.
• Achieving results – Effectively manage resources by reviewing performance, responding positively and flexibly to change, taking responsibility for deliverables, monitoring progress, adjusting plans, committing to quality, and seeking feedback to improve outcomes.
• Supporting productive working relationships – B uilding and maintaining positive relationships with team members and stakeholders. Actively listening, valuing diverse perspectives and working styles, and fostering respect and inclusivity.
• Displaying personal drive and integrity – Demonstrating professionalism and integrity by following APS and departmental values, identifying risks, and effectively representing the Department. Taking responsibility for deliverables, maintaining resilience under pressure, and committing to continuous personal development.
• C ommunicating with influence: Communicating confidently and clearly by focussing on key points, actively listening and adapting communication to the relevant audience.

The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is committed to supporting the employment and career development of people with disability. Our participation in APS RecruitAbility means we will progress an applicant with disability to a further stage in the recruitment process, where they opt into RecruitAbility and meet the minimum requirements for the vacancy.

The RecruitAbility minimum requirements are listed above under ‘inherent requirements for the role’.

You will be asked to indicate if you wish to opt into RecruitAbility in the application form. You must tick the 'opt in' box to participate in RecruitAbility. Simply declaring that you have a disability will not automatically include you.

We provide reasonable adjustments such as access, equipment or other practical support at relevant stages ofthe recruitment process. Please advise in the application form or get in touch with the contact officer if you need any adjustments made.

Desirable requirements include experience in using relevant information management systems such as the Parliamentary Document Management System (PDMS+), or the ability to quickly learn use of these systems.

Cultural capability requirement

The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process. In making it a requirement across all roles in our department, we are taking a practical step in delivering our commitments under the Our Stories on Country Agreement and the Diversity, Equity and Inclusion Strategy 2025–28 .

As an APS4 you will be expected to:

• Demonstrate a sound understanding of Aboriginal and/or Torres Strait Islander histories and contemporary issues.
• Communicate sensitively and effectively in day‑to‑day interactions.
• Actively seek cultural advice when needed and applies learnings to improve work practices.

What else can we offer?

We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work.

Some of the benefits we offer include:

• Access to our study Assistance Program that provides paid leave and financial support for you to undertake courses of study that contribute to the improvements of your professional skills and knowledge relevant to our work and broader Australian Public Service.
• Through our investment in learning and development opportunities, and a positive performance culture, we provide diverse career pathways for our people to enable their mobility and adapt in a rapidly changing world.
• Improve your leadership skills, through the department’s Professional Coaching Scheme and tailored leadership opportunities for staff members.
• Flexible working opportunities, including part‑time hours, home based work and job sharing.
• We offer generous leave entitlements of 20 days personal circumstances leave per year, with one month’s accrual of leave credited on commencement and 150 hours of paid annual leave (based on a full‑time employee), plus a range of other miscellaneous leave options to support you.

Join our department and embark on a journey of growth, fulfillment, and well‑being. Experience personal and professional development, prioritise your health, and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

• Citizenship: candidates must be an Australian citizen at the time of submitting your application.
• Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
• Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline Level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website .
• Police check: The successful candidate must complete an Australian Federal Police criminal history check.
• Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.
• Drivers Licence: Candidates must hold a valid Australian drivers’ licence.

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established, it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: 30 October 2026

Application shortlisting: 20 November 2026

Further assessments: 27 November 2026

Offers and announcements: 14 December 2026

The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the inherent requirements of the role , the Work level standards and in comparison, to other candidates who applied . Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews and reference checks.