Mining Service Coordinator | Remote Support (Perth)

Cummins Inc; Newman; Remoto; AUD 75.000 - 95.000; Tempo pieno

Descrizione del lavoro

Cummins Inc. is seeking a frontline service support role based in Perth, providing remote service support to the Newman operation and its mining customers.

You will coordinate maintenance, breakdowns and field service, liaising with technicians, supervisors and customers to ensure timely completion and accurate documentation. The position emphasizes proactive communication, coordination of labour and parts, and effective service delivery.

Competenze

• High school diploma or equivalent experience.
• Experience in customer service, service coordination or field service.
• Experience coordinating multiple customer requirements.
• Licensing for export controls may be required.

Mansioni

• Act as key contact for customers, coordinating maintenance, breakdowns and field service.
• Coordinate breakdown response and planning, including technician availability and site needs.
• Maintain regular communication with customers and technicians on progress.
• Monitor WIP and follow up actions to achieve KPIs.
• Escalate priorities and changes while owning communications.

Conoscenze

Customer service

Service coordination

Field service

Automotive knowledge

Communication

Formazione

High school diploma

Descrizione del lavoro

Cummins Inc. is seeking a frontline service support role based in Perth, providing remote service support to the Newman operation and its mining customers.

You will coordinate maintenance, breakdowns and field service, liaising with technicians, supervisors and customers to ensure timely completion and accurate documentation. The position emphasizes proactive communication, coordination of labour and parts, and effective service delivery.