Mining Sales & Service Coordinator — Build Relationships

ITM Mining Pty Ltd; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

ITM Mining Pty Ltd in Yatala, Queensland is seeking a motivated Sales & Service Coordinator who thrives on building relationships and turning opportunities into business. You will support sales and service operations, handle quotes, orders and CRM/ERP data, and coordinate with production and workshop teams.

Ideal candidates bring 2–5 years in sales coordination or related roles, a proactive mindset, and comfort with outbound calls and client follow-ups.

Qualifications

• 2–5 years experience in sales coordination or related roles preferred.
• Experience with Salesforce, Business Central or similar CRM/ERP systems advantageous.
• Exposure to mining, heavy equipment, fabrication or workshop environments beneficial.

Responsibilities

• Proactively identify and contact potential customers to generate new business.
• Make outbound calls and cold calls to introduce ITM's products and services.
• Build and maintain relationships with existing and prospective customers.
• Promote ITM undercarriage products, components and services to mining sectors.
• Follow up leads, inquiries and quotations to maximise conversion.
• Prepare quotations, process orders and identify upsell opportunities.
• Support Account Managers and coordinate with sales, service, production and workshop teams.
• Coordinate service and production administration, including job costing and orders.
• Assist with procurement, inventory, reporting and finance administration.
• Maintain accurate customer records in CRM and ERP systems.

Skills

Sales

Customer service

Phone outreach

Relationship building

Time management

Tools

Salesforce

Business Central

Job description

ITM Mining Pty Ltd in Yatala, Queensland is seeking a motivated Sales & Service Coordinator who thrives on building relationships and turning opportunities into business. You will support sales and service operations, handle quotes, orders and CRM/ERP data, and coordinate with production and workshop teams.

Ideal candidates bring 2–5 years in sales coordination or related roles, a proactive mindset, and comfort with outbound calls and client follow-ups.