Miele Sales Consultant

Miele; Melbourne; On-site; AUD 48,000 - 62,000; Full time

Job summary

Miele Brighton in Melbourne is seeking a Sales Consultant to guide customers through their purchasing journey, delivering expert product advice and showcasing the quality, innovation and performance that define the Miele brand.

You will build lasting relationships, create memorable experiences and help customers choose products designed to last for generations, while meeting personal and team sales targets in a premium centre.

Qualifications

• Premium retail or customer service experience required.
• Excellent communication and relationship-building skills.
• Proactive and results-driven with ability to meet sales targets.
• Consecutive weekday rostered days off.

Responsibilities

• Deliver exceptional customer experiences with personalised product advice and consultative solutions.
• Guide customers through the sales journey from enquiry to purchase.
• Demonstrate Miele products and their features to aid purchasing decisions.
• Achieve individual and team sales targets while upholding premium service standards.
• Maintain presentation of the Experience Centre and displays at their best.
• Collaborate with colleagues to ensure a seamless customer experience and store operations.
• Maintain up-to-date product knowledge through ongoing training.
• Weekend work is a requirement for this position.

Skills

Premium retail

Customer service

Consultative sales

Communication skills

Sales targets

Job description

Join the Miele Brighton team and become part of a premium retail environment where exceptional customer experiences come to life.

As a Miele Sales Consultant, you'll guide customers through their purchasing journey by understanding their needs, providing expert product advice and showcasing the quality, innovation and performance that define the Miele brand.

This is more than a retail sales role. It's an opportunity to build lasting customer relationships, create memorable experiences and help customers make informed decisions on products designed to last for generations.

Your Responsibilities

• Deliver exceptional customer experiences by providing personalised product advice and consultative sales solutions
• Build strong customer relationships and guide customers through the entire sales journey, from enquiry through to purchase
• Demonstrate Miele products and their features to help customers make informed purchasing decisions
• Achieve individual and team sales targets while maintaining Miele's premium customer service standards
• Maintain a high standard of presentation throughout the Experience Centre, ensuring products and displays are showcased at their best
• Work collaboratively with colleagues to deliver a seamless customer experience and support store operations
• Maintain up-to-date product knowledge through ongoing training and development
• Weekend work is a requirement for this position

What We Are Looking For

• A genuine passion for delivering exceptional and memorable customer experiences
• Previous experience in premium retail, customer service or consultative sales
• Excellent communication and relationship-building skills
• A proactive and results-driven approach with the ability to achieve sales targets
• Strong organisational skills and the ability to manage multiple priorities
• Opportunity to join a fantastic workplace culture and high performing team in our state-of-the-art Miele Centre
• Personal development, training, and coaching from an experienced team
• Consecutive weekday rostered days off
• Experience meaningful recognition for both individual accomplishments and team success