Miele Consultant

Miele; Australia; Remote; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Quarterly Life Leave

Employee discounts

Wellbeing programs

EAP

Job summary

Miele operates a premium Experience Centre in Australia, delivering exceptional customer experiences as customers explore and purchase premium appliances. You will guide shoppers through the purchasing journey, showcase product quality, and build lasting relationships in a high-end retail environment.

The role emphasizes consultative selling, product demonstrations, and contributing to team targets while maintaining premium standards.

Qualifications

• Previous experience in retail or customer service.
• Proactive and results-driven with strong communication.
• Ability to manage multiple priorities.
• Experience with CRM or POS systems is a plus.

Responsibilities

• Deliver personalised product advice and consultative sales.
• Guide customers from enquiry to purchase.
• Demonstrate products and features to aid decisions.
• Maintain premium store presentation and displays.
• Collaborate with colleagues to ensure seamless customer experience.

Skills

Retail experience

Customer service

Consultative sales

Communication skills

Relationship building

Sales targets

Organizational skills

Tools

CRM

POS systems

Job description

**About Miele**What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.**About Your Workplace**Join Miele's Experience Centre team and become part of a premium retail environment where exceptional customer experiences come to life. As a Sales Consultant, you'll guide customers through their purchasing journey by understanding their needs, providing expert product advice and showcasing the quality, innovation and performance that define the Miele brand.This is more than a retail sales role. It's an opportunity to build lasting customer relationships, create memorable experiences and help customers make informed decisions on products designed to last for generations.**Your Responsibilities*** Deliver exceptional customer experiences by providing personalised product advice and consultative sales solutions* Build strong customer relationships and guide customers through the entire sales journey, from enquiry through to purchase* Demonstrate Miele products and their features to help customers make informed purchasing decisions* Achieve individual and team sales targets while maintaining Miele's premium customer service standards* Maintain a high standard of presentation throughout the Experience Centre, ensuring products and displays are showcased at their best* Work collaboratively with colleagues to deliver a seamless customer experience and support store operations* Maintain up-to-date product knowledge through ongoing training and development**What We Are Looking For****Must-have*** Previous experience in retail, customer service or consultative sales* A genuine passion for delivering exceptional customer experiences* Excellent communication and relationship-building skills* A proactive and results-driven approach with the ability to achieve sales targets* Strong organisational skills and the ability to manage multiple priorities**Nice-to-have*** Experience within premium retail, appliances, furniture, kitchens, interiors or luxury brands* Confidence delivering product demonstrations or presentations* Experience working with CRM or point-of-sale systems* Passion for home design, cooking or premium lifestyle products**Our Benefits*** Quarterly Life Leave: one paid day each quarter to recharge* Personal development and career opportunities* Employee discounts* Access to a wide range of wellbeing programs, including annual flu vaccinations, Employee Assistance Program and holistic wellbeing support* Experience meaningful recognition for both individual accomplishments and team successes