Mid-Level Network Security Engineer | NOC & Managed Services

Balance Recruitment and Balance Consulting; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Career development

Technical training

Job summary

Balance Recruitment and Balance Consulting seeks a Mid-Level Network Security Engineer to join its NOC/Managed Services team in Sydney. You will monitor, support and maintain customer network and security infra, resolve incidents, and drive service quality during standard hours with one on-call week every 5–6 weeks.

You will work with Fortinet FortiGate, Cisco routing/switching and ITIL processes, while contributing to post-incident reporting and knowledge sharing.

Qualifications

• 3-5 years' experience supporting network and security infrastructure.
• Experience within a NOC, managed services, or technical support environment.
• Hands-on experience with Fortinet FortiGate and Zscaler is highly desirable.
• Experience with routing and switching (Cisco).
• Knowledge of ITIL Incident, Change and Problem Management processes.
• Experience using monitoring and ticketing platforms.

Responsibilities

• Monitor customer environments using SolarWinds and PRTG.
• Triage and resolve incidents, alarms and service requests.
• Manage tickets through to resolution, including escalation where required.
• Implement approved network and security changes.
• Participate in after-hours maintenance activities and on-call support.
• Maintain operational documentation, runbooks and knowledge articles.
• Perform detailed shift handovers and reporting.
• Contribute to service improvement initiatives.
• Support solution deployments and technology transitions into production.
• Build strong relationships with customers and stakeholders.

Skills

NOC environment

Troubleshooting

Incident management

Customer focus

Monitoring

Education

CCNA certification

Tools

SolarWinds

PRTG

ServiceNow

Job description

Balance Recruitment and Balance Consulting seeks a Mid-Level Network Security Engineer to join its NOC/Managed Services team in Sydney. You will monitor, support and maintain customer network and security infra, resolve incidents, and drive service quality during standard hours with one on-call week every 5–6 weeks.

You will work with Fortinet FortiGate, Cisco routing/switching and ITIL processes, while contributing to post-incident reporting and knowledge sharing.