Network Security Engineer

Balance Recruitment and Balance Consulting; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Career development

Technical training

Job summary

Balance Recruitment and Balance Consulting seeks a Mid-Level Network Security Engineer to join its NOC/Managed Services team in Sydney. You will monitor, support and maintain customer network and security infra, resolve incidents, and drive service quality during standard hours with one on-call week every 5–6 weeks.

You will work with Fortinet FortiGate, Cisco routing/switching and ITIL processes, while contributing to post-incident reporting and knowledge sharing.

Qualifications

• 3-5 years' experience supporting network and security infrastructure.
• Experience within a NOC, managed services, or technical support environment.
• Hands-on experience with Fortinet FortiGate and Zscaler is highly desirable.
• Experience with routing and switching (Cisco).
• Knowledge of ITIL Incident, Change and Problem Management processes.
• Experience using monitoring and ticketing platforms.

Responsibilities

• Monitor customer environments using SolarWinds and PRTG.
• Triage and resolve incidents, alarms and service requests.
• Manage tickets through to resolution, including escalation where required.
• Implement approved network and security changes.
• Participate in after-hours maintenance activities and on-call support.
• Maintain operational documentation, runbooks and knowledge articles.
• Perform detailed shift handovers and reporting.
• Contribute to service improvement initiatives.
• Support solution deployments and technology transitions into production.
• Build strong relationships with customers and stakeholders.

Skills

NOC environment

Troubleshooting

Incident management

Customer focus

Monitoring

Education

CCNA certification

Tools

SolarWinds

PRTG

ServiceNow

Job description

Established Network Security Consultancy | Sydney | Managed Services |

Are you a Network & Security Engineer looking to accelerate your career within a specialist consultancy that delivers managed network and cyber security services to enterprise clients?

We are partnering with a well-established and growing network security consultancy seeking a Mid-Level Network Security Engineer to join its Network Operations Centre (NOC) and Managed Services division.

You'll join a highly skilled engineering team supporting critical customer infrastructure and gain exposure to industry-leading technologies including Cisco, Fortinet, SolarWinds, PRTG and F5.

The Role

Working within a 9-5 NOC style environment (on call one week once every 5 - 6 weeks), you will be responsible for monitoring, supporting and maintaining customer network and security infrastructure while ensuring incidents, requests and changes are delivered within agreed service levels during standard working hours.

Key Responsibilities

• Monitor customer environments using platforms such as SolarWinds and PRTG
• Triage and resolve incidents, alarms and service requests
• Manage tickets through to resolution, including escalation where required
• Implement approved network and security changes
• Participate in after-hours maintenance activities and on-call support
• Maintain operational documentation, runbooks and knowledge articles
• Perform detailed shift handovers and reporting
• Contribute to service improvement initiatives
• Support solution deployments and technology transitions into production
• Build strong relationships with customers and stakeholders

About You

You are a motivated engineer who enjoys troubleshooting complex issues and thrives in a fast-paced operational environment. Eventually, you will have an opportunity to transition to projects.

3-5 years' experience supporting network and security infrastructure

Experience gained within a NOC, managed services, or technical support environment

Hands-on experience to firewall technologies, ideally Fortinet FortiGate. Zscaler would be great

Experience supporting routing and switching environments (Cisco)

Knowledge of ITIL Incident, Change and Problem Management processes

Experience using monitoring and ticketing platforms

Cisco CCNA certification or equivalent practical networking experience

Highly Desirable Technical Skills

• Fortinet FortiGate, FortiManager, FortiAnalyzer or FortiAuthenticator
• Cisco Catalyst, Nexus, ASR and Wireless technologies
• Cisco DNAC and SDA environments
• SolarWinds, PRTG and ServiceNow
• MPLS and SD-WAN
• Cisco Voice and Unified Communications
• Wi-Fi
• Fortinet NSE certifications

This organisation is committed to investing in its people and offers structured career development and technical training

Who Will Succeed and flourish in this role?

You are proactive, customer-focused and passionate about technology. You enjoy solving problems, communicate clearly, document accurately and can remain calm during major incidents and high-pressure situations.

If you're looking to further your career in networking and cyber security with a respected consultancy that values technical excellence and invests in its people, we would love to hear from you.

This is a permanent opportunity.