Microsoft Cloud Services Engineer – Azure & M365

Zohorecruit; City of Brisbane; On-site; AUD 14,000 - 20,000; Full time

Job summary

Microsoft Services in Manila is seeking a Cloud Support specialist to provide Microsoft Cloud support to customer environments.

You will monitor performance, identify improvements, and help develop practices across Azure, M365 and D365 while collaborating with presales and sales teams to identify opportunities for value-added services.

Strong communication skills and 2 years in IT outsourcing with Microsoft technologies are expected; Microsoft Cloud certifications are desirable.

Qualifications

• 2 years’ experience in IT outsourcing environment with a focus on Microsoft technologies.
• Familiar with Microsoft Premier Support escalations.
• Good Customer Services Experiences.

Responsibilities

• Apply technical knowledge to proactively analyse customer Microsoft Cloud environments, identify areas for improvement and make recommendations to enhance Cloud operations.
• Contribute to develop and establish the Microsoft Services practices on Microsoft Cloud Services (across Azure, M365 and D365)
• Work with peers, presales and sales to identify opportunities for the company to offer additional value to customers.
• Assess and evaluate risk and understand the implications of new technologies.

Skills

Microsoft technologies

Customer service

IT outsourcing

Education

Relevant tertiary education

Tools

Microsoft Premier Support

Microsoft Cloud certifications

Job description

Microsoft Services in Manila is seeking a Cloud Support specialist to provide Microsoft Cloud support to customer environments.

You will monitor performance, identify improvements, and help develop practices across Azure, M365 and D365 while collaborating with presales and sales teams to identify opportunities for value-added services.

Strong communication skills and 2 years in IT outsourcing with Microsoft technologies are expected; Microsoft Cloud certifications are desirable.