Associate Microsoft Cloud Systems Engineer

Booth And Partners Pte Ltd; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Booth And Partners Pte Ltd in Australia is seeking a Microsoft Cloud Support Specialist to provide proactive support for customer Microsoft Cloud environments, with a focus on Azure, M365 and D365.

You will analyse environments, propose improvements for performance, capacity and security, and collaborate with presales and sales to identify opportunities while upholding our values and delivering strong customer service.

Qualifications

• 2 years’ experience in IT outsourcing with Microsoft technologies.
• Familiar with Microsoft Premier Support escalations.
• Good customer service experience.

Responsibilities

• Analyse customer Microsoft Cloud environments, identify improvements (performance, capacity, event and security monitoring) and make recommendations.
• Contribute to develop and establish the Microsoft Services practices for Microsoft Cloud Services (Azure, M365 and D365).
• Collaborate with presales and sales to identify opportunities to offer additional value to customers.
• Assess and evaluate risk and understand implications of new technologies.
• Demonstrate strong communication with customers and team; ensure responses are clear and logical.

Skills

IT outsourcing

Microsoft technologies

Customer service

Communication skills

Incident analysis

Problem resolution

Education

IT degree

Tools

Microsoft Cloud Certifications

Job description

Microsoft Services

Line of Business: Services

Department: Managed Services - Operations

Reporting to: Manager Microsoft Services

Position Purpose

Provide Microsoft Cloud support to customer environments

Vision & Core Values

vision is to harness the power of people and technology for a better future.

These core values define the expected behaviours of our people, which in turn shape the culture of our business.

Key Responsibilities

• Apply technical knowledge to proactively analyse customer Microsoft Cloud environments, identify areas for improvement (performance monitoring, capacity management, event and security monitoring) and make recommendations to enhance Cloud operations.
  
• Contribute to develop and establish the Microsoft Services practices on Microsoft Cloud Services (across Azure, M365 and D365)
  
• Work with peers, presales and sales to identify opportunities for the company to offer additional value to customers.
  
• Assess and evaluate risk and understand the implications of new technologies.
  

General Responsibilities

General responsibilities are the typical day-to-day tasks for the role.

• Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical
  
• Liaise with peers performing incident analysis and problem resolution management, to support the delivery of services to meet required KPIs, defining and recommending solutions where no precedent solution is available.
  
• Proven experience in the provision of technical services to clients.
  
• Ability to apply technology to contribute to the overall goals of the organisation
  
• Integrity in dealing with personnel, customer and supplier issues
  
• Demonstrated work history of ethical business practice
  
• Demonstrated experience in dealing with customers at all organisational levels
  

Additional Responsibilities

a. Uphold and adhere to core values, guidelines, policies and procedures

b. Represent the company in a professional manner and provide excellent customer service to our internal and external customers.

c. You are required to perform your duties safely without risk to your own health and safety or the health and safety of others

d. You are required to be flexible to work in additional roles or capacities or take on additional or varied duties, as may be assigned to you, that you are skilled and capable of performing.

The company may alter your position, position description, position title, location and responsibilities in accordance with changing business needs and priorities.

As part of your position, in addition to (c) above, you:

• may be required to perform your duties off-site, including at customer, vendor/partner and supplier sites, which require, as a condition of entry, you to hold a National Police Certificate;
  
• may be responsible for accessing internal and third party computer systems containing highly sensitive confidential corporate and personal information;
  
• may be engaged in capacities that require the company to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity. Accordingly, the satisfactory completion of a National Police Certificate is an inherent requirement of your position.
  

Key Experience, Skills & Abilities

Experience

• Industry Experience - 2 years’ experience in IT outsourcing environment with a focus on Microsoft technologies
  
• Familiar with Microsoft Premier Support escalations
  
• Good Customer Services Experiences
  

Qualifications

• Relevant tertiary education highly desirable (degree in IT discipline preferred)
  

Certifications

• Relevant Microsoft Cloud products certifications highly desirable