Microscopy Application Specialist

Evident Australia Pty Ltd; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Structured training programs

Vendor coordination exposure

Job summary

Evident Australia Pty Ltd – Sydney CBD NSW is seeking a Microscopy Application Specialist to lead technical application strategy and support across ANZ. You will enable the sales team through advanced technical expertise, solution design, and vendor coordination, building scalable support systems and delivering structured training programs.

You will influence strategic opportunities, contribute market insights, and act as the ANZ subject matter expert in complex customer solutions and

Qualifications

• 8–12+ years of experience in microscopy, imaging systems, or technical-commercial roles.
• Solid technical aptitude with optical/imaging systems.
• Experience in sales operations, application support, or commercial roles.
• Ability to design, implement and improve workflows and SOPs.
• Strong written and verbal communication skills.

Responsibilities

• Deliver and coordinate technical application support for selected product lines.
• Provide hands-on support and escalate complex issues with internal teams and vendors.
• Build scalable support systems including ticketing, knowledge capture, and processes.
• Establish clear workflows and service standards for ANZ.
• Support shift from reactive to proactive, system-driven support to improve efficiency.
• Plan and execute internal product training and create competency-aligned training structures.
• Advise on marketing collateral and product literature as a subject matter expert.
• Act as technical lead on strategic opportunities, tenders, and key accounts.
• Influence win strategy, solution positioning, and competitive differentiation in high-value bids.

Skills

Microscopy

Technical leadership

Analytical capability

Communication skills

Education

Engineering/Physics/Life Sciences degree

Tools

CRM systems

Microsoft Excel

Job description

Evident Australia Pty Ltd – Sydney CBD NSW

The Microscopy Application Specialist leads and drives technical application strategy and execution across ANZ, enabling the sales organisation through advanced technical expertise, solution design, and effective vendor coordination. It builds and improves scalable support systems and processes to drive consistency, efficiency, and visibility. The role also develops and delivers structured training programs while contributing market insights and technical expertise to directly influence commercial decisions and business outcomes. The role acts as the recognised ANZ subject matter expert, supporting strategic opportunities, complex customer solutions, and product/application success across the region.

Key responsibilities

Application Support

Deliver and coordinate technical application support for selected product lines, acting as a key contact for troubleshooting and resolution

Provide hands-on support as needed, while escalating complex issues through structured engagement with internal teams and vendors

Build and continuously improve scalable support systems, including ticketing, request tracking, and knowledge capture

Establish clear workflows and service standards to ensure consistent, timely support across ANZ

Support the shift from reactive to proactive, system-driven support to improve efficiency, visibility, and customer experience

Support Sales Specialists with product information requests and liaise with 3rd party vendors for national solutions

Participate in external product training by 3rd party manufacturers and assist in building competitor product analysis

Own and approve third-party special pricing within delegated authority, ensuring alignment with margin and strategic objectives

Plan and execute internal new product training sessions and create training structures aligned with competency standards

Training

Collaboration with Sales Management on planning and implementation of new hire training

Plan and execute internal new product training sessions

Create training structures aligned with competency standards

Coordinate sales & product training materials for ANZ

Strategic Planning

Participating in selected Sales and Marketing Management meetings

Provide actionable market insights that directly shape ANZ sales strategy, pricing, and portfolio focus.

Collaborate with APAC marketing and ANZ Sales Management on strategic product planning

Advises on marketing collaterals and product literature as a subject matter expert

Act as technical lead on strategic opportunities, including tenders and key accounts.

Influence win strategy, solution positioning, and competitive differentiation in high-value bids.

Commercial & Strategic Impact

Directly contributes to revenue growth through technical leadership of opportunities and improved win rates.

Materially influences pricing, tender outcomes, and strategic account success.

Owns defined product, application, or solution outcomes across ANZ.

About you

Tertiary qualification in Engineering, Physics, Life Sciences, or a related technical discipline preferred; complementary qualifications in Business or Commerce advantageous

Practical experience in microscopy, imaging systems, or as a Field Service Engineer strongly preferred, with exposure to working in structured support environments (e.g., service systems, CRM, or sales/service operations) highly regarded

Typically requires 8–12+ years of relevant experience in microscopy, imaging systems, or technical-commercial roles, including demonstrated ownership of complex customer solutions and strategic opportunities

Solid technical aptitude with the ability to understand and communicate concepts related to optical and imaging systems

Demonstrated experience in sales operations, application support, or commercial roles with a strong process orientation

Proven ability to design, implement, and continuously improve workflows, systems, and standard operating procedures

Strong analytical capability with the ability to interpret technical and commercial data and translate insights into action

High attention to detail with strong organisational discipline and ability to manage multiple concurrent priorities

Proficiency in CRM systems and Microsoft Office (particularly Excel) to support reporting, tracking, and operational execution

Strong communication skills, both written and verbal, with the ability to engage technical and non-technical stakeholders

About EVIDENT:

For over 100 years as Olympus, we set the industry standard for optical precision in microscopy, helping the world see what was once out of view. Today, as Evident, we continue to help scientists, physicians, and engineers illuminate the unseen with advanced imaging solutions that combine renowned optics with cutting-edge digital innovation.

Our life science portfolio supports research, clinical diagnostics, and education, offering a comprehensive range of imaging methods from essential brightfield and darkfield microscopy to advanced fluorescence, 4D analysis, and digital pathology. In industrial microscopy, we deliver precision and flexibility through laser scanning, digital, and semiconductor microscopes designed for tasks ranging from routine inspection to intricate quality control and manufacturing analysis.

Whether advancing new therapies, ensuring product integrity, or exploring the unknown, Evident is defining a new era of discovery with easy-to-use tools that help unlock hidden answers and empower exciting new breakthroughs.

Evident is headquartered in Tokyo and supported by R&D and manufacturing centers in Japan, the United States, Germany, and China, with operations and dedicated sales and service centers around the world. For more information, visit EvidentScientific.com.