Mgr Community & Stakeholder Engagement

NSW Public Service Commission; Sydney; On-site; AUD 163,000 - 183,000; Full time

Job summary

Transport for NSW is seeking a Manager – Community & Stakeholder Engagement to lead strategic engagement across NSW. The role focuses on delivering customer-focused services that improve accessibility and quality of living, while advising senior leaders on sentiment and emerging issues.

You will develop evidence-based engagement narratives, manage issues and risk, and collaborate with project teams to deliver high-quality outcomes. A driver licence and willingness to travel are required.

Qualifications

• Tertiary qualifications in Communications, Public Relations, Marketing or related discipline (or equivalent experience)
• Experience in strategic stakeholder and community engagement in complex public sector environments
• Strong leadership with multidisciplinary teams and governance acumen

Responsibilities

• Lead design and delivery of strategic community and stakeholder engagement initiatives across NSW
• Provide high level advice to senior leaders on community sentiment and reputational risk
• Develop evidence-based engagement narratives linking priorities with local communities
• Use insights and analytics to improve engagement quality and inform decisions
• Manage issues and crisis communication with corporate communications teams
• Build and lead high performing, inclusive teams and mentor capability uplift
• Collaborate with project teams, contractors and consultants to achieve engagement outcomes
• Ensure governance, compliance and reporting frameworks support transparent engagement

Job description

Manager Community & Stakeholder Engagement

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Newcastle, NSW, AU, 2302

Job reference number: 108113

Employment type: Fixed Term Full-Time

Salary range: $163145.0-$182721.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Here’s your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:

• Lead the design and delivery of strategic community and stakeholder engagement initiatives across NSW
• Provide high level advice to senior leaders on community sentiment, emerging issues and reputational risk
• Develop clear, evidence based engagement narratives that connect organisational priorities with local communities
• Use data, insights and analytics to strengthen engagement quality and inform decision making
• Manage issues and crisis communication in partnership with corporate communications teams
• Build and lead high performing, inclusive teams and support capability uplift across disciplines
• Work closely with project teams, contractors and consultants to deliver high quality engagement outcomes
• Ensure governance, compliance and reporting frameworks support transparent and effective engagement
• Tertiary qualifications in Communications, Media, Public Relations, Marketing or a related discipline (or equivalent experience)
• Demonstrated experience in strategic stakeholder and community engagement, ideally within complex public sector or infrastructure environments
• Strong leadership capability with a track record of managing multidisciplinary teams
• Proven ability to develop and implement engagement and communication strategies, including issues and risk management
• Well developed influencing, negotiation and relationship building skills
• Sound political acumen and understanding of government processes and community expectations
• Experience using insights and analytics to drive continuous improvement
• IAP2 Certificate in Engagement, or willingness to obtain
• Current Australian driver licence and willingness to travel and work outside standard hours when required

There are 2 temporary opportunities available:

• Passenger & Services 3 - TFT until 07/04/2027 (with possibility of extension)
• CSE Sydney North-West 2 - TFT until 30/6/2027

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment: Risk Management, Marketing Manager, Temporary, Manager, Corporate Communications, Finance, Marketing, Contract, Management

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.