Manager CSE Innov. & Insights

NSW Public Service Commission; Sydney; Hybrid; AUD 158,000 - 177,000; Full time

Job summary

Transport for NSW is seeking a seasoned leader to head the Community and Stakeholder Engagement (CSE) Innovation and Best Practice team. You will drive the strategic direction for the CSE Innovation Roadmap, embedding systems and processes to enable evidence-based engagement and uplift practitioner capability.

The role supports cultural change, digital adoption and alignment with statewide priorities. It is a permanent role that can be located anywhere statewide, with monthly Sydney office

Responsibilities

• Lead a specialist team to set the strategic direction for the CSE Innovation and Best Practice Roadmap.
• Embed evaluation and lessons learnt frameworks to improve engagement through data and analytics.
• Drive innovation, evaluation and continuous improvement in a large public sector environment.

Job description

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Sydney, NSW, AU, 2020

Job reference number: 106314

Employment type: Permanent Full-Time

Salary range: $158393.0-$177399.0

You empower people to work in a way that works for them.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:

Working as part of a team delivering innovation, insights and continuous improvement across the Community and Stakeholder Engagement (CSE) function and partners.

This role will see you lead a specialist team to set the strategic direction for the CSE Innovation and Best Practice Roadmap, embedding systems, tools, processes and technologies that enable consistent, evidence‑based engagement practice and equip practitioners to deliver smarter, data‑informed engagement that strengthens trust and performance.

You will lead new ways of driving innovation, evaluation and continuous improvement in a large, complex public sector environment, supporting cultural change, digital adoption and alignment between local practice, statewide frameworks and government priorities.

This is a permanent role that can be located anywhere statewide. If based regionally, it is expected that you will attend our Elizabeth Street, Sydney office at least once a month.

Your innovation, insights, leadership and continuous improvement skills formed across engagement, communications or service‑delivery environments will see you excel in leading multidisciplinary teams, embedding evaluation and lessons learnt frameworks, and improving systems and practice through data and analytics, bringing evidence‑based tools and capability uplift to lead to consistent, high‑quality and measurable engagement outcomes. You’re recognised as a strategic and influential leader, skilled at translating insights into action, and experienced in driving innovation, best practice and performance improvement across complex organisational networks.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.