Merchant Growth & Engagement Specialist

Zenith Payments Pty Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

ZenPay in Sydney is seeking a Merchant Services Specialist to own a portfolio of merchant accounts, support Business Development Managers with key clients, and grow our current business.

You will develop deep understanding of each merchant's needs and volumes, conduct regular reviews, identify upsell opportunities across verticals, and maintain accurate CRM records in HubSpot while upholding privacy and PCI DSS standards.

Qualifications

• Experience in account management or business development.
• Strong communication and relationship-building skills.
• Ability to meet targets and manage multiple accounts.
• Proficient in CRM systems, preferably HubSpot.
• Knowledge of payments or fintech a plus.

Responsibilities

• Own a portfolio of ZenPay merchant accounts and grow revenue.
• Support Business Development Managers with key accounts.
• Engage merchants across verticals and improve satisfaction.
• Identify upsell and cross-sell opportunities.
• Maintain CRM records and monitor pipeline.
• Ensure compliance with privacy and PCI DSS policies.

Skills

Account management

Outbound prospecting

Excellent communication

Target-driven

CRM (HubSpot)

Microsoft 365

Education

Tertiary qualification in business/marketing/commerce or related field

Tools

HubSpot CRM

Microsoft 365

AI tools

Job description

ZenPay in Sydney is seeking a Merchant Services Specialist to own a portfolio of merchant accounts, support Business Development Managers with key clients, and grow our current business.

You will develop deep understanding of each merchant's needs and volumes, conduct regular reviews, identify upsell opportunities across verticals, and maintain accurate CRM records in HubSpot while upholding privacy and PCI DSS standards.