Merchant Growth & Engagement Specialist

Zenith Payments; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

ZenPay is seeking a Merchant Services Specialist to own a portfolio of merchant accounts and support Business Development Managers with key accounts. You will engage merchants, understand their needs, monitor activity and identify opportunities to grow transaction volumes.

You'll work with CRM tools, maintain records and ensure compliance with privacy and financial regulations. A customer-facing background in payments or B2B services is highly valued.

Qualifications

• Early career experience in account management, business development or customer facing role; payments/fintech familiarity valued.
• Strong phone and written communication; ability to interact with clients and build rapport quickly.
• Proven ability to work to targets and manage multiple accounts and priorities.
• Knowledge of merchant services, EFTPOS/terminal or online payment gateway is a plus.
• Understanding of KYC and AML requirements in financial services.

Responsibilities

• Own a portfolio of ZenPay merchant accounts and grow transaction volumes.
• Support Business Development Managers with key accounts.
• Maintain accurate records of merchant interactions, opportunities and pipeline.
• Identify upsell and cross-sell opportunities across ZenPay platform.
• Monitor account health indicators and minimize churn.

Skills

Account management

Business development

Customer facing

Payments knowledge

CRM (HubSpot)

Microsoft 365

Communication

Target-driven

KYC/AML

Education

Bachelor's degree in business or related

Business degree

Tools

HubSpot CRM

Microsoft 365

Job description

ZenPay is seeking a Merchant Services Specialist to own a portfolio of merchant accounts and support Business Development Managers with key accounts. You will engage merchants, understand their needs, monitor activity and identify opportunities to grow transaction volumes.

You'll work with CRM tools, maintain records and ensure compliance with privacy and financial regulations. A customer-facing background in payments or B2B services is highly valued.