Membership Experience Specialist

Planet Fitness Australia; Ballarat; On-site; AUD 45,000 - 58,000; Full time

Job summary

BravoFit, the Australia franchisee of Planet Fitness, is hiring a friendly front desk team member in Ballarat to welcome members, answer questions, process memberships and keep the club running smoothly.

You will handle phone inquiries, assist with tours, operate the POS system, maintain the reception area, and uphold the Judgement Free Zone culture that makes Planet Fitness unique.

Experience in customer service and First Aid/ CPR is preferred; WWC and NPC checks may be required.

Qualifications

• Customer service experience is advantageous.
• Certificate III in Fitness is advantageous.
• First Aid and CPR certified (provide certification within 3 weeks).
• WWC (Working With Children) certificate/number required.
• NPC (National Police Check) within 12 months.

Responsibilities

• Greet members and guests and manage departures.
• Monitor club access for members and guests.
• Answer questions and handle member complaints.
• Explain the Judgement Free Zone to all members and non-members.
• Sell memberships and process memberships agreements.
• Operate the POS system and collect balances on accounts.
• Schedule PE @ PF hourly sessions.
• Maintain the front desk and assist with club housekeeping.
• Complete daily/weekly cleaning and restocking tasks.
• Support management with daily procedures.

Skills

Phone skills

Follow directions

Independent work

Motivated attitude

Punctual & organized

Education

Certificate III in Fitness

First Aid & CPR certified

WWC certificate

NPC check within 12 months

Tools

POS system

Member database

Job description

BravoFit, the Australia franchisee of Planet Fitness, is hiring a friendly front desk team member in Ballarat to welcome members, answer questions, process memberships and keep the club running smoothly.

You will handle phone inquiries, assist with tours, operate the POS system, maintain the reception area, and uphold the Judgement Free Zone culture that makes Planet Fitness unique.

Experience in customer service and First Aid/ CPR is preferred; WWC and NPC checks may be required.