Membership & Guest Experience Associate (Casual)

Belgravia Health and Leisure Group Pty Ltd; Tanunda; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free facility access

Casual positions available

Job summary

Belgravia Leisure in Tanunda, SA, seeks Customer Service Officers for casual roles at The Rex - Barossa Aquatic Fitness. You will handle reception, merchandising and sales for members, casual users and new joins, following our standard procedures.

Key duties include high-quality service, cash handling with POS, memberships info and sales, bookings, and building strong customer relations. Requires First Aid (Cert Level 2), CPR, Police Check and WWC; prior leisure experience is desirable.

Qualifications

• Provide excellent customer service to all customers in person or over the phone.
• Apply sound cash handling principles and use POS systems.
• Provide information and sell memberships when joining or renewing.
• Promote centre services and take bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and demonstrate good public relations at all times.
• Open/close the centre according to security and safety procedures.
• Must have Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of POS systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service mindset

Positive, friendly, energetic

Cash handling

Tools

POS systems

MS Office

Job description

Belgravia Leisure in Tanunda, SA, seeks Customer Service Officers for casual roles at The Rex - Barossa Aquatic Fitness. You will handle reception, merchandising and sales for members, casual users and new joins, following our standard procedures.

Key duties include high-quality service, cash handling with POS, memberships info and sales, bookings, and building strong customer relations. Requires First Aid (Cert Level 2), CPR, Police Check and WWC; prior leisure experience is desirable.