Membership Operations Officer

Adelaide Football Club; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Additional ‘Crows’ leave days

Gym, pool, and yoga classes

Flexible working hours

Ongoing professional development

Membership perks: AFL/AFLW/SANFL games

Exclusive discounts through sponsors

Job summary

Adelaide Football Club is seeking a Membership Operations Officer based at our West Lakes headquarters, working on-site with the Membership team. You will manage the membership database, process payments and support events and engagement activities that connect members with AFL and AFLW match days.

You will resolve member enquiries, generate reports to support renewals and campaigns, and coordinate the Member Engagement Panel and fulfilment activities with external providers.

Qualifications

• Experience with member data management and privacy practices.
• Ability to respond to member queries with courtesy and efficiency.
• Strong written and verbal communication across multiple channels.

Responsibilities

• Maintain the membership database to ensure records are accurate and data protected.
• Process payments and manage payment plans via mail, counter, phone, and email.
• Prepare regular membership reports supporting renewal, acquisition, and sales campaigns.
• Administer the fulfilment program and coordinate deliveries with external provider.
• Resolve member enquiries by phone and email quickly and professionally.
• Coordinate the Member Engagement Panel, including meetings, agendas, minutes, and travel for interstate members.
• Support membership events and game day activations to engage members.

Skills

Data accuracy

Customer service

Communication

Organisation

Problem solving

Tools

Archtics

Job description

Where and how you’ll work

This role is based at our West Lakes headquarters, working on-site with the Membership team. You’ll be close to the systems, the members, and the people who make membership happen, and you’ll be part of the buzz on AFL and AFLW match days, which are part of the role.

About the team

The Membership team keeps one of the Club’s most important relationships strong: the connection between the Crows and our members. It is a busy, service-focused team that owns everything from the membership database to fulfilment, payments, and the experiences that make members feel part of the Club.

About the role

The Membership Operations Officer keeps our membership database accurate, secure, and running smoothly day to day. You’ll process and protect member data, help deliver fulfilment and payments on time, resolve member questions with care, and coordinate the Club’s Member Engagement Panel. It is hands-on work that members feel directly.

What you’ll be doing

• Maintain the membership database so records stay accurate and member data stays protected
• Process payments and manage payment plans across mail, counter, phone, and email
• Prepare regular membership reports that support renewal, acquisition, and sales campaigns
• Administer the fulfilment program and coordinate deliveries with our external provider
• Resolve member enquiries by phone and email quickly and professionally
• Coordinate the Member Engagement Panel, including meetings, agendas, minutes, and travel for interstate members
• Support membership events and game day activations that bring members closer to the Club

You’d be a great fit if you…

• Take pride in getting the details right, especially with data
• Enjoy helping people and solving problems with care
• Stay organised when things move quickly and priorities compete
• Communicate clearly, in writing and in person, with everyone from members to executives
• Like coordinating the moving parts of meetings, logistics, and events
• Are comfortable with everyday technology and happy to learn new systems
• Have experience with Archtics or exposure to other ticketing platforms
• Can be flexible around peak periods, including AFLW and AFL match days

What’s in it for you?

Working at the Adelaide Football Club means being part of something bigger than a job. Your work will be seen, felt and experienced by fans, partners and the broader community. We expect a lot, but we give a lot back.

• Additional ‘Crows’ leave days each year to help you recharge
• Free access to our gym, pool, and yoga classes to support your wellbeing
• Flexible working hours to help you balance work and life
• Ongoing professional development to build your skills and grow your career
• Membership perks include tickets to AFL, AFLW, and SANFL games
• Exclusive discounts through our sponsors and partners

Other things to know

We make hiring decisions based on experience, skills and potential, as well as alignment with our values. If this role excites you but you don’t tick every box, we still encourage you to apply. Diverse backgrounds and perspectives make us stronger.

The Club is committed to safeguarding children and young people in our care and creating a safe, supportive environment for all. Everyone who represents the Adelaide Football Club, regardless of role or level, shares this responsibility.