Membership Ops Lead — Data, Payments & Member Events

Adelaide Football Club; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Additional ‘Crows’ leave days

Gym, pool, and yoga classes

Flexible working hours

Ongoing professional development

Membership perks: AFL/AFLW/SANFL games

Exclusive discounts through sponsors

Job summary

Adelaide Football Club is seeking a Membership Operations Officer based at our West Lakes headquarters, working on-site with the Membership team. You will manage the membership database, process payments and support events and engagement activities that connect members with AFL and AFLW match days.

You will resolve member enquiries, generate reports to support renewals and campaigns, and coordinate the Member Engagement Panel and fulfilment activities with external providers.

Qualifications

• Experience with member data management and privacy practices.
• Ability to respond to member queries with courtesy and efficiency.
• Strong written and verbal communication across multiple channels.

Responsibilities

• Maintain the membership database to ensure records are accurate and data protected.
• Process payments and manage payment plans via mail, counter, phone, and email.
• Prepare regular membership reports supporting renewal, acquisition, and sales campaigns.
• Administer the fulfilment program and coordinate deliveries with external provider.
• Resolve member enquiries by phone and email quickly and professionally.
• Coordinate the Member Engagement Panel, including meetings, agendas, minutes, and travel for interstate members.
• Support membership events and game day activations to engage members.

Skills

Data accuracy

Customer service

Communication

Organisation

Problem solving

Tools

Archtics

Job description

Adelaide Football Club is seeking a Membership Operations Officer based at our West Lakes headquarters, working on-site with the Membership team. You will manage the membership database, process payments and support events and engagement activities that connect members with AFL and AFLW match days.

You will resolve member enquiries, generate reports to support renewals and campaigns, and coordinate the Member Engagement Panel and fulfilment activities with external providers.